Contact Skiddle

How can we help you today? Please find information on how to contact Skiddle, or resolve any queries you may have below:

I have an enquiry regarding a ticket purchase or event

For the latest information about your current order, you can access your Order History. This contains the latest information about tickets you've purchased, how to transfer your tickets or get a refund.

This is the quickest way to manage your tickets:

Order history
Can't locate your order? Use our Order Finder tool

Still need help?

I'm an event promoter/organiser

To visit FAQs related to promoting your events, the Promotion Centre or other topics:

Start here: Find your answer quickly using our full promoter help portal

About Skiddle

View information about who we are, what we do and who loves us on our About Us pages

Getting in touch

Did you know most queries can be answered by reading our Self-Service help portal which is full of useful information to assist you with your past, future and current Skiddle orders.

For more bespoke queries, we have our online chat facility which offers a great way for you to get in touch with our team and get all the help you need.

If you have a genuine Refund Protection claim as explained here and your email receipt shows you have Refund Protection on your order, please contact Vista Insurance.

Current queue time for phone calls: Under 10 minutes - please only use our call service if your query is urgent and is in relation to an event in the upcoming days.

Best way to contact us currently: Send us a chat message - this will allow you to send us more detailed information, including screenshots, event links etc about your query to provide us with everything we need to assist you.

Customer support: Open a new chat message or call 03333 01 01 01*
Promoter help: 03333 01 03 01*

* Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Calls from landlines and mobiles are included in free call packages.

We're obliged to let you know you can also contact us by email. However, we advise against this as it will take longer to process your request. If you're sure you wish to email us our detail are: custcare@skiddle.com, but please be aware that it will be much quicker to use the self-help tools or chat facility.

Accreditations

Skiddle Ltd is an official ticket outlet and we have a direct relationship with all events - this means you are buying direct from an official source, at the official face value.

Opening Hours

Please find below the office hours for our Account and Customer Support teams.

You can also contact them by phone, Monday - Friday 10am - 4pm. At all other times, please use the tools above.

Customer Support

Monday	9am-5pm
Tuesday	9am-5pm
Wednesday	9am-5pm
Thursday	9am-5pm
Friday	9am-5pm
Saturday	9am - 5pm (phone lines 10am - 3pm)
Sunday	Closed

Promoter Support

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5pm
Saturday	9am - 5pm (phone lines 10am - 3pm)
Sunday	Closed

Please note our 2023/2024 Christmas and New Year's opening times:

Christmas opening times

Saturday 23rd December:	9am - 5pm (Phone lines open 10am - 3pm)
Christmas Eve Sunday 24th December:	CLOSED
Christmas Day Monday 25th December:	CLOSED
Boxing Day Tuesday 26th December:	CLOSED
Reopening Wednesday 27th December:	9am - 5pm

New Years Opening Times

Thursday 28th December:	9am - 5pm
Friday 29th December:	9am - 5pm
Saturday 30th December:	9am - 5pm (Phone lines open 10am - 3pm)
New Year's Eve Sunday 31st December:	9am - 5pm (Phone lines open 10am - 4pm)
New Year's Day Monday 1st January:	CLOSED
Reopening Tuesday 2nd January :	9am - 5pm