Contact Skiddle
How can we help you today? Please find information on how to contact Skiddle, or resolve any queries you may have below:
Please note, due to Coronavirus, all our staff are working from home.
We're also very busy due to the number of event cancellations being handled.
If you are enquiring about an event that has been cancelled/postponed, please rest assured we are sending out updates to all ticket buyers as soon as we have them. Have you checked our Coronavirus FAQs?
To check if an event you've purchased tickets for has been cancelled/postponed, please do not contact us to check - please see your order history which contains the latest information we're aware of.
If you still need to contact us please do, but please bear with us if our wait times are much longer than usual.
I have an enquiry regarding a ticket purchase or event
Here's some answers to your most commonly asked questions...
You can access your order history, which contains the latest information about tickets you've purchased, how to transfer your tickets or get a refund.
Current Affairs
- I have purchased Refund Protection and have been contacted through Track and Trace. Can I have a refund?
- I have been contacted through Track and Trace and can no longer attend the event. Can I have a refund?
- Can I have a refund if I have booked a for my group but we're from different households?
- When will my event be cancelled/postponed?
- Can I have a refund if a local lockdown or curfew affects my event?
- View all 22 help articles
Ticket Access & Delivery
- I have purchased Ministry of Sound presents The Danny T Show tickets and I have to collect them at the box office, what does this mean?
- I cannot find my confirmation email
- How do I resend my confirmation email?
- You’ve taken the money but I haven’t received my ticket(s)
- I don't know the last 4 digits of my card number to access my ticket(s)
- View all 60 help articles
Postponements
- How will I be notified if my event is postponed?
- How do I process my refund if I can’t attend the rescheduled date?
- The event has been postponed, can I have a refund?
- How long can I request a refund after the new date has been announced?
- Can I request a refund if I can’t attend the rescheduled date even if the deadline has passed?
- View all 15 help articles
Cancellations
Refunds & Resale
- What if I've made a booking for someone else? Are they covered by Refund Protection?
- I purchased paper tickets for an event which has been postponed\cancelled and need a refund
- Can I have a refund if I can't attend?
- Can I have a refund \ cancel my ticket(s)?
- The line up has changed, can I have a refund?
- View all 37 help articles
Booking Fee Credit
Still need help?
Find your answer quickly using our full customer help portal
View our complaint resolution policy
I'm an event promoter/organiser
To visit FAQs related to promoting your events, the Promotion Centre or other topics:
Promoter FAQs
Still need help?
About Skiddle
View information about who we are, what we do and who loves us on our About Us pages
Company Information
Skiddle is the UK's busiest what's on guide and has been trading since 2001. We have over 150,000 events on our extensive guide, working with over 21,000 event promoters in the UK at over 10,000 venues.
Skiddle Ltd is a UK company registered at the below address. Registration Number 05688116
Our VAT registration number is GB 879 2762 64
We live at:
Skiddle Ltd
Ashley Hall Farm
Inglewhite Road, Goosnargh
PR3 2EB
You can also get in touch by phone or by emailing custcare-at-skiddle.com, but please be aware that it will be much quicker to use the self-help tools above.
Customer care: 03333 01 01 01*
Promoter help: 03333 01 03 01*
* Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Calls from landlines and mobiles are included in free call packages.
Accreditations
Skiddle Ltd is an official ticket outlet and we have a direct relationship with all events - this means you are buying direct from an official source, at the official face value.
Opening Hours
Customer Care
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |
| Saturday | Closed |
| Sunday | Closed |
Promoter Support
| Monday | 9am - 5pm (closed 12.30-1.30pm) |
| Tuesday | 9am - 5pm (closed 12.30-1.30pm) |
| Wednesday | 9am - 5pm (closed 12.30-1.30pm) |
| Thursday | 9am - 5pm (closed 12.30-1.30pm) |
| Friday | 9am - 5pm (closed 12.30-1.30pm) |
| Saturday | Closed |
| Sunday | Closed |
