Contact Skiddle

How can we help you today? Please find information on how to contact Skiddle, or resolve any queries you may have below:

Please note, due to Coronavirus, all our staff are working from home.
Following the recent Government announcement regarding the roadmap and the number of cancellations\postponement being handled, we're also very busy.

If you are enquiring about an event that has been cancelled/postponed, please rest assured we are sending out updates to all ticket buyers as soon as we have them. Have you checked our Coronavirus FAQs?

To check if an event you've purchased tickets for has been cancelled/postponed, please do not contact us to check - please see your order history which contains the latest information we're aware of.

If you still need to contact us please do, but please bear with us if our wait times are much longer than usual.

I have an enquiry regarding a ticket purchase or event

For the latest information about your current order, you can access your Order History. This contains the latest information about tickets you've purchased, how to transfer your tickets or get a refund.

This is the quickest way to manage your tickets:

Order history
Can't locate your order? Use our Order Finder tool

Still need help?

I'm an event promoter/organiser

To visit FAQs related to promoting your events, the Promotion Centre or other topics:

Start here: Find your answer quickly using our full promoter help portal

About Skiddle

View information about who we are, what we do and who loves us on our About Us pages

Current Wait Times

Please note, we're experiencing an extremely high number of enquiries due to self-isolation levels rising,and staff illness.

Our current waiting times are much longer than usual. We sincerely apologise for any delays and are working very hard to resolve your queries.

We advise all customers to use our Self-Service help portal, and our chat facility if your question isn't answered.

If you have a genuine Refund Protection claim as explained here and your email receipt shows you have Refund Protection on your order, please contact Vista Insurance.

Current queue time for phone calls: Approx 30-60 mins

Best way to contact us currently: Send us a chat message

Last updated: 26th July 2021

Customer care: Open a new chat message or call 03333 01 01 01*
Promoter help: 03333 01 03 01*

* Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Calls from landlines and mobiles are included in free call packages.

We're obliged to let you know you can also contact us by email. However, we advise against this as it will take longer to process your request. If you're sure you wish to email us our detail are: custcare@skiddle.com, but please be aware that it will be much quicker to use the self-help tools or chat facility.

Accreditations

Skiddle Ltd is an official ticket outlet and we have a direct relationship with all events - this means you are buying direct from an official source, at the official face value.

Opening Hours

You can contact us by phone during the following hours. At all other times, please use the tools above.

Customer Care

Monday	10am-1pm
Tuesday	10am-1pm
Wednesday	10am-1pm
Thursday	10am-1pm
Friday	10am-1pm
Saturday	Closed
Sunday	Closed

Promoter Support

Monday	10am-4:30pm
Tuesday	10am-4:30pm
Wednesday	10am-4:30pm
Thursday	10am-4:30pm
Friday	10am-4:30pm
Saturday	Closed
Sunday	Closed

Bank Holiday Opening Times

Customer Support will be available via our online service on Saturday 28th August, 9am - 5pm.

Promoter Support will be available via our online service on Saturday 28th August, 9am - 5pm.

On Bank Holiday Monday 30th August, Customer and Promoter Support will be closed with teams returning to the office at 9am on Tuesday 31st August.