We are striving to be the world's most customer focused ticket platform, because true fans deserve a fairer and more flexible way to experience the music they love.
Music fans deserver a fairer and more flexible way to experience the music they love…
I can never get to the gigs I want, they always seem to sell out
There's nothing more frustrating than missing out on tickets to the events you want to see, and we understand this better than anyone else. We personalise our newsletters and provide artist notifications so you are always on the pulse with the music you care about, as well as providing waiting lists for sold out shows so you get the tickets to the events you want
I should be rewarded for my loyalty
Being music fans ourselves, we understand how particular it is and that you don't want to be bombarded with information about events you're not interested. Our app provides push notifications when events with artists you like come on sale near you, as well as a weekly personalised newsletter. The app also has hundred of booking fee free tickets, enabling loyal customers to spend less getting access to the music they love.
Why do ticket companies add all these charges on top of ticket prices
We believe music fans deserve a fair deal. It's something we've been committed to from day one - when we started selling tickets in 2006 e-tickets were our default option, reducing the often unnecessary need for posting tickets. Since then we've been committed to making things fairer, from allowing customers to buy face value tickets for sold out events off others (at no extra cost) via Re:Sell, to offering fee free tickets to loyal customers through our app. We also offer full refunds for cancelled events.
If my plans change, I want more flexibility in returning or reselling my tickets
Plans change all the time, so we've developed ways to help you out. Cool:Off enables a 72 hour window for you to return your tickets with participating events for a full refund, and Re:Sell gives you the chance to sell your tickets back to music fans for sold out shows at no extra cost.
Over £100,000 donated to charity
Since starting our Checkout Charity scheme, 1000s of you lovely customers have helped very worthwhile charitable causes by donating £1 at the charity. We've helped raise much needed funds for Macmillan Cancer Support (a charity close to our hearts), the Disasters Emergency Committee, CALM and many more.