Gloucester Road Serviced Apartments by RoomsBooked in Cheltenham

Gloucester Road Serviced Apartments by RoomsBooked

Official rating:

Customer rating: 8.5/10

Accommodation type: Serviced Apartments

Gloucester Road Serviced Apartments by RoomsBooked
84 Gloucester Road,
Cheltenham,
GL51 8NZ

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Reviews and comments about Gloucester Road Serviced Apartments by RoomsBooked

Review of Central Serviced Apartments - Gloucester Rd

I booked two apartments at the above in the middle of August last for 4 members of my family to attend my niece's wedding on 1st November. We arrived at Gloucester Road around 12.30pm and at 13.50 I asked my daughter to telephone to advise we were in position to receive the entrance codes. A rather vacant sounding female informed us we would get the codes at 1400 and not before, but at 1410 we had not received anything or any contact. My daughter telephoned again and this time spoke to another female who advised us that we were in the wrong location. She informed us further that we should be at Trinity Lane and that an e-mail to this effect had been sent to me. I never received this or any other e-mail. We had to cancel the taxi we had booked to take us to the wedding venue and now make our way to Trinity Lane. Bear in mind that none of us had been in Cheltenham previously so it took some time to find the apartments. We spoke to a young housekeeper there who was the first helpful person in this sorry tale and she directed us to Central Hotel to pick up our keys. However this time there was no parking available. We noticed that around the corner there was a locked steel gate barring an entrance to a parking area and another telephone call got us the information that we could park there and a code was provided. By this time, WE HAD MISSED THE WEDDING CEREMONY, PHOTOGRAPH SESSION, ETC and a new taxi was booked who managed to get us to the location just prior to the reception.
What should have been a happy occasion was totally marred by the failure of management staff to provide customer service and carry out their duties properly.
There is absolutely no way in which myself or the family could recommend this business based on the problems we encountered and we would never use the Central Serviced Apartments again as reliance on the service cannot be guaranteed.

Review of Central Serviced Apartments - Gloucester Rd

Overall rating: 4

I booked two apartments at the above in the middle of August last for 4 members of my family to attend my niece's wedding on 1st November. We arrived at Gloucester Road around 12.30pm and at 13.50 I asked my daughter to telephone to advise we were in position to receive the entrance codes. A rather vacant sounding female informed us we would get the codes at 1400 and not before, but at 1410 we had not received anything or any contact. My daughter telephoned again and this time spoke to another female who advised us that we were in the wrong location. She informed us further that we should be at Trinity Lane and that an e-mail to this effect had been sent to me. I never received this or any other e-mail. We had to cancel the taxi we had booked to take us to the wedding venue and now make our way to Trinity Lane. Bear in mind that none of us had been in Cheltenham previously so it took some time to find the apartments. We spoke to a young housekeeper there who was the first helpful person in this sorry tale and she directed us to Central Hotel to pick up our keys. However this time there was no parking available. We noticed that around the corner there was a locked steel gate barring an entrance to a parking area and another telephone call got us the information that we could park there and a code was provided. By this time, WE HAD MISSED THE WEDDING CEREMONY, PHOTOGRAPH SESSION, ETC and a new taxi was booked who managed to get us to the location just prior to the reception.
What should have been a happy occasion was totally marred by the failure of management staff to provide customer service and carry out their duties properly.
There is absolutely no way in which myself or the family could recommend this business based on the problems we encountered and we would never use the Central Serviced Apartments again as reliance on the service cannot be guaranteed.

Cleanliness Service Comfort Value Location

Would you recommended: No

What did you think? Share your experiences of Gloucester Road Serviced Apartments by RoomsBooked by adding your review...

Cleanliness: Grubby Pristine
Service: Sloppy Helpful
Comfort: Uncomfy Comfy
Value for money: Poor Great
Location: Awkward Convenient
Would you recommend? No   Yes

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