Introducing Cool:Off - Skiddle's new flexible ticketing option

We've launched a brand new platform that gives customers 72 hours to get a refund on their purchase should their plans change.

Jimmy Coultas

Last updated: 6th Jul 2016.
Originally published: 5th Jul 2016

How often have you bought event tickets and almost instantly realised you don't need them? Maybe a kind friend has already bought you a ticket, or worse than that, you can't get the time off work.

How easy has it been to get your money back right there and then? More to the point, how many times have ticket outlets capitalised on your mistakes?

With Cool:Off there's now a more flexible way to buy tickets, where you have the time to make alternative arrangements or simply apply for a refund if your plans change.

Now, you have 72 hours from the moment you make your purchase to get that pesky shift covered or return your ticket. It means you can buy your tickets and ensure you don't miss out, giving you enough time to round the troops and properly plan happy in the knowledge there's a safety net covering you if you can't commit.

If you miss this window then don't worry, all is not lost. With another of our newest initiatives, Re:Sell, you can now apply to sell tickets for sold out events through us to another thankful fan at face value, helping in our stand against touts.

Cool:Off is a new, industry first as we at Skiddle continue to strive to give a fairer deal to music fans. We're gradually rolling this out with more events becoming applicable all the time (the event promoter decides if it is eligible), your email receipt will indicate whether this is available for you. 

For further info read the Cool:Off FAQs.

Like this? Read more about the Skiddle iPhone app.