The Magic of Christmas | Freight Island, Newcastle

A 90‑minute festive adventure for the whole family - storybook stops, a visit to Santa's Lodge, and a Christmas Village built to feel like the inside of a snow globe. This December in Newcastle.

Gather the family and wander through a beautifully decked-out Christmas Village at Freight Island, where every corner has been dressed to sprinkle a little extra sparkle into your festive season. The star of the show? A visit to Santa himself, tucked away in his very own lodge.

Your visit runs on easy 15-minute arrival slots across a 90-minute adventure, so there's no queuing in the cold - just pure Christmas cheer from the moment you walk in.

Make it even more special with optional on-the-day upgrades: fast track, a personalised video from Santa, professional family photos, premium gifts, Golden Tickets and more.

FREQUENTLY ASKED QUESTIONS

Do I need a ticket for every child, and how many children can each adult bring?

Yes - every guest needs their own ticket, including each child; children aren't bundled free under an adult's ticket. Each booking allows a maximum of 3 children per accompanying adult.

When is the Magic of Christmas open?

The Magic of Christmas runs on selected dates between 5 December and 24 December, daily from 9am to 6pm - weekend dates through most of the season, then every day during Peak Week (18-23 December) and on Christmas Eve. See our full calendar of dates in the Dates & Tickets section above.

Where is the Magic of Christmas taking place?

Freight Island, 54 Newgate Street, Newcastle upon Tyne, NE1 5RQ - just a ten minute walk from Newcastle Train Station.

Do I need to print my ticket?

No - just download the PDF from your emails or use the Skiddle app.

Are food and drinks available?

Yes - expect hot chocolate, mulled wine, and festive treats from Freight Island's on-site vendors.

What should I wear?

The Magic of Christmas is an indoor-outdoor experience, so wrap up warm and wear comfortable shoes suitable for walking.

What happens in bad weather?

The event will go ahead in most weather conditions. Some areas are covered, but we recommend bringing a raincoat or umbrella.

Is there parking available?

Limited parking is available nearby at The Gate Car Park.

Is the Magic of Christmas accessible for wheelchair users and those with mobility needs?

Yes - Freight Island is an accessible venue.

Do you offer complimentary companion tickets?

Yes, available on request by emailing accessibility@freightisland.com with proof of ticket purchase and qualifying accessibility documentation.

Can I change or refund my ticket?

Tickets are non-refundable and non-transferable.

Are there SEN specific time slots?

Yes - the first hour of each day will be dedicated to SEN families and customers. Please select from the 9am, 9:15am, 9:30am, or 9:45am sessions to attend during SEN-specific timings.

Are strollers and prams allowed?

Yes, prams and strollers are welcome, though we recommend baby carriers in some narrower areas of the Workshop Village.

Are there loud sounds and lighting effects?

This experience may include some loud sounds and strobe lighting. For quieter sessions suitable for those with sensory needs, please book to attend the 9am, 9:15am, 9:30am or 9:45am sessions.