Rock The Mote festival

F.A.Qs

WHAT WILL BE THERE?

The event will consist of arena standard staging, lighting and sound, as well as numerous

fully licensed bars and street food vendors. 

ARE THERE DISABLED TOILETS?

Yes, there will be a variety of toilets from disabled to standard portaloos. We will be monitoring these throughout

the event to ensure that they are as clean as possible.

WHERE IS THE FESTIVAL SITE LOCATED WITHIN MOTE PARK?

The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main

entrance off Mote Avenue being the best way to access the site. 

CAN WE LEAVE AND COME BACK?

You unfortunately cannot leave and re-enter the event. 

IS IT SAFE?

Each customer will be searched and so too will their bags. There will be a zero tolerance approach

implemented by our experienced and professional security team. 

All food, drinks (500ml of sealed bottled water is permitted), glass and sharp objects will be

confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event

because it will be confiscated and there is no guarantee that you will get it back. We take no responsibility for

any lost valuables at the entrance or inside the event. 

There will also be a medical area on site, where trained first-aiders and paramedics

will be available at any time. 

CAN WE CAMP?

Yes, camping tickets are available from our ticket page. Please note, you can only camp with Rock The Moat,

if you’re in possession of a full weekend ticket. 

IS THERE PARKING PROVIDED?

Yes, parking tickets are available from their ticket page. 

WHAT HAPPENS IF THERE’S BAD WEATHER?

The weather shouldn’t affect the festival too much because of the time of year, however, the ground

may become wet and soft, so if the weather up to and including the day of the festival is wet,

we would advise wearing your wellies and waterproof jackets!

I’M A LOCAL RESIDENT. HOW DO I VOICE ANY QUESTIONS I HAVE?

Please email info@rockthemote.com

TOKENS

DO I HAVE TO PURCHASE TOKENS FOR FOOD AND DRINK?

Yes, Rock The Moat event site is completely cashless, which means you will have to purchase tokens

for both food and drink at the event. 

HOW MANY TOKENS DO I NEED?

This depends on how much food and drink you intend to buy, however you can purchase

extra tokens throughout the event, should you need more. 

There will be token booths where you can purchase tokens situated throughout the event site

but please note, these tokens must be purchased in denominations of £10.00. 

WHAT DO I DO WITH ANY EXTRA TOKENS?

Unfortunately all tokens are non-refundable and therefore we ask that you only purchase what

you intend to spend at the event (all tokens must be purchased in £10.00 denominations). 

HOW CAN I PURCHASE TOKENS?

You can purchase your tokens on the day with both cash and card. 

WHY IS IT TOKENS ONLY?

After using tokens at a number of our events last year, we found that using tokens for food

and drink significantly speeds up service, which results in more time for you all to enjoy the event

and less time queueing for food and drinks. 

When purchasing food/drink with cash, staff will take money, get your items, go to the till and

count your change out and then return with your items and change, which take on

average 2/3 minutes. With tokens, this is dramatically sped up, with tokens being taken and items

being passed to the customer, which takes around 20/30 seconds. 

Our token system also minimises the risk of COVID-19 transmission. 

For full FAQ's please visit: https://rockthemote.com/faqs