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Are Essential Companion tickets available to VIP ticket holders?
Guests with access requirements are welcome to purchase VIP tickets and apply for a complimentary EC ticket. However, please keep in mind that the VIP areas are located further from the car park, requiring a longer route to reach the event space. These areas also feature mixed terrain and uneven ground. Access-specific features, such as viewing platforms, are not available in VIP areas, although accessible toilets are provided. If you choose to purchase a VIP ticket and your access application is approved, you are welcome to move between the VIP areas and the Accessible Area to make the most of your event experience.
Access to the viewing platform is for further approved applications only, as space is limited,
please only apply for a dedicated accessible platform space if you are intending to view the show from there, rather than VIP areas.
Is there accomodation on site?
No accomodation is available on site.
Are there ATMs on site?
No there are no ATMs at the event. Please note that this is a cashless event, and all vendors will only accept card or contactless payments.
What should I do if I lose something at the event?
Please go to the medical tent.
Will there be first aid available?
Yes, first aid facilities will be available on-site. If you require medical assistance, please visit the first aid tent or speak to a member of staff.
What does a VIP ticket include?
VIP tickets are available offering fast track entry, private area, exclusive draught tap bar, separate street food, private toilets, closer access to front of stage, chill-out area with seating, covered area and more.
I cannot find my tickets
Please contact Skiddle at help.skiddle.com
Can I upgrade my ticket to VIP?
If capacity allows, upgrades can be purchased on site.
Do you offer Essential Companion tickets?
Complimentary Essential Companion tickets are available upon approval of your application. Please see below for instructions on how to make an Accessible Ticket application. It is important you read in full before purchasing tickets.
What happens if there is bad weather?
The event will go ahead in all weather conditions unless it becomes unsafe to do so. We recommend checking the forecast and dressing appropriately.
Is there accessible parking?
Blue Badge parking is available but must be pre-booked. Spaces are limited and allocated on a first-come, first-served basis. Apply through the ticketing process outlined below. The car park is approximately 200m from the accessible entrance.
Is the event suitable for wheelchair users?
The event site includes grass and uneven terrain, which may become muddy. Accessible areas are located near the designated access entrances, with temporary pathways for ease.
Is there an ambulant area?
A ground floor ambulant viewing area is available for those guests with hidden disabilities or who do not qualify for the Viewing platform. Seating is supplied in this area. Both the viewing platform and the Ambulant viewing area are served by dedicated accessible toilets.
Are there accessible toilets?
Yes, locations will be marked on the event map.
Are there lowered bars?
Lowered counters are available at bars in the main arena for easier access.
Is there seating available?
Seating is not provided (except in the ambulant area) and camping chairs are not permitted. Guests with access requirements can apply for access to viewing platforms as above but please note that platform access is limited and subject to the same application process highlighted above.
Is there a fast-track entrance?
Approved guests with access needs can enter the site via a designated accessible entrance.
Can I bring my assistance dog?
We welcome trained assistance dogs. Please notify us in advance by completing the access booking form to ensure the best possible experience. Dogs must use designated toilet areas and remain calm around other visitors. Please note that emotional support dogs or other animals are not permitted at the event.
What items are not permitted?
See event website for prohibited items
Can I bring a bag?
Bags are permitted but must be no larger than 35cm x 40cm x 19cm.
Is there an age restriction?
You must be 14 years + to enter the event. Individuals under 18 must be accompanied by an adult (aged 18+). Challenge 25 will be in operation. You may be asked to provide a valid photo ID for age verification.
Can I leave the event and re-enter?
No, pass-outs and re-entry are not permitted. Once you leave the event site, you will not be allowed back in.
Can I bring my own food and drink?
No outside food or drink can be brought on site. There are food stalls and bars at the event.
Can I bring my own alcohol?
Only alcohol purchased on site can be consumed at the event.
Can I bring camping chairs, umbrellas or blankets?
No chairs or umbrellas. Blankets are permitted.
Can I bring flags or banners?
Flags and banners are not permitted at the event.
Where is the event?
Melbourne Hall, Derby, DE738EN
What are the event timings?
FRIDAY Gates Open: 5pm
SATURDAY Gates Open: 3pm
SUNDAY Gates Open: 2pm
How do I get there by car?
Melbourne is 8 miles south of Derby and 4 miles from East Midlands Airport.
Take Junction 24 off the M1 and follow the signs for the airport, Isley Walton and Melbourne.
From the A42, come off at Ashby-de-la-Zouch, follow the signs to East Midlands Airport, then turn left at Lount crossroads towards Melbourne.
How do I get there by bus?
From Derby Bus Station catch the Arriva number 2 bus to Melbourne. Please check bus times before beginning your journey.
Is there parking?
Yes, parking is available.
Will there be seating at the event?
No, this is a standing event.
Will there be charging stations?
No, charging facilities are not available so please arrive with a fully charged phone.
Is there free water available?
Yes, free water stations will be available throughout the venue.
Is the event outside?
Yes, this is an outdoor event.