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Statement by organisers of the Playhouse Project.

" Playhouse Project and the Refuge would like to apologise for any inconvenience or disappointment caused by an unavoidable, last-minute room change at the much anticipated Easter Sunday event. The negative implications of this manifested in various ways throughout the afternoon, especially with regard to buggy storage and overall audience movements, which became problematic for both the organisers and some of our much-loved guests. We would like to thank everyone for making it such a great party despite these issues - your constructive comments and continued, passionate support are hugely appreciated".

The event is  a family friendly RAVE aimed at the parents of 0-11 year olds, specifically parents that used to enjoy clubbing, therefore the music is for the parents not the children. We have never held an event that plays children's music that is simply not our concept!!


 It is your job to look after your child, we do not look after children at the event or during activities. We ensure that there is adequate signage and information prior to the event stating this.

Music is always set to the recommended level for young children and is monitored throughout using a sound level meter. If your child is under 3 years old or sensitive to noise we recommend ear defenders.

If you would like to contact me please email carlieashcroft@gmail.com


Review of The Playhouse Project Easter Rave w/ Disco Mum\'s & MC Kwasi

Top party, not much to say other than CANT WAIT FOR THE NEXT ONE!

As a family we love The Playhouse Project, always a great day and Refuge was a really beautiful venue.  Our  3 year old  danced, enjoyed the foam, lights, play doh and everything else. A fantastic way to spend Easter Sunday with friends, their kids and we were able to have a drink too. We will definitely be at the next one and will recommend to friends too. 

Such a brilliant event! We went as a group with 1 year olds and a 4-year-old. Something for all the kids, from Bloom sensory to crafts and dancing with amazing lighting and disco ball our little ones loved. We will definitely attend another event! 

Had a fantastic time with our 4 month old at Playhouse Project! 
We will definitely be returning to future events!

Plenty of activities for different ages. 

A bit of a mixup with the Bloom class venue - but, neither Playhouse or Bloom were to blame for this and it was resolved in the end as the venue found another room last minute. 

MC Kwasi was brilliant as per usual and a big shoutout to the Playhouse team for putting it on!

I was expecting a party catering to children 0-4.  

The process for checking tickets to the venue was messy, blocking the area to store the pushchairs.   The pushchair storage was a shambles.  The location from baby sensory to the mini disco wasn't simple, especially as I had more than one child of different ages .

The baby sensory however was lovely and peaceful but quickly got very busy and over populated.  The lady running it was friendly and welcoming. 

Initially,  staff gave very confusing directions for where everything was.  I was told that one area of the venue had been double booked, which was the reason for a last minute change.  There seemed to be confusion of where things were located when talking to different members of staff.  It felt very stressful to navigate around the venue. Something shared with other parents I spoke to.

The Disco was located in the basement.  It was hot and the music seemed like a hodge podge of funk and soul, not catering at all to the young party crowd that the DJ was meant to be catering for.  Aside from the dancing robot and the face painting,  it was as if the additional 'fun things' for the kids to do was arranged that morning.   It seemed poorly planned.  One table had children (the party was for 0-4) sat around it with hammers, square cloths and flowers.  It was assumed that the cloth was placed o top of the flowers and them pummelled with a hammer.   Another table had the means to make seed bombs but with no one there to explain, children were left to assume what the activity was.  There was no adult supervision until I arrived to supervise my own child.  Nor was there anyone around until later to give guidance.  There was clearly older kids allowed into the mini disco too, and with the blow up toys, it got a little rough at times.

The people working were lovely and very friendly but the event was confused and chaotic!  
Additionally,  I believe that at the beginning there should have been a person overseeing the pushchair storage room guiding people straight through, advising parents to fold their pushchairs for safer storage and someone up to an hour before the event ending to also assist, maybe using a one way system.  The room was crammed with deployed pushchairs, many blocking a safe passage in and out.  

There should have also been a clear point to check in, away from the pushchair storage and entrance.  This area got backed up quickly, with pushchairs , visitors to the bar, the parents and children attending the event - no one was there to co ordinate traffic or assist.  A manager did come by once to tell the people in the queue to stand to one side as we were blocking entrance into the bar before he very quickly disappeared.   
The check-in was a small table, a piece of paper and one woman in the middle of this mad scramble!

I was glad to leave.  The event was overpriced for what it was or wasn't.  It won't be back for this event and I won't be recommending it.  With better preparation and thought, it could have been great in its own right.  It felt like a money spinner and the paying guests were clearly the after thought.

We were really disappointed with the event. It really did not seem like a baby or child event but a rave and drinking event for parents. It really wasn’t a place I would want to take a baby and in my view not baby-friendly at all - the music was so loud and it felt like a club.  Not what we expected and we found it really stressful. 

We’ve been to a previous Playhouse Project event in the Refuge’s ballroom which was amazing - yesterday’s event in the Vault fell far short of expectations unfortunately. It felt cramped, too hot and lacked atmosphere. The sensory play area being so far from the main event made things an absolute pain to juggle between our three year old and six month old. 

It was incredible! We had the best time- kids entertained with crafting, play dough and other activities. We loved it… great music, they had the best time on the dance floor, with the robot, inflatables… all super cool and creative!  The bar was good, they provided great service.
We can’t wait for the next one! Definitely will tell friends about the next one!

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