1.1 These Purchase Terms and Conditions ("Terms") apply when you purchase or otherwise obtain a ticket through the Skiddle website, mobile applications, checkout, communications, or any related services that we make available (together, the "Platform").
1.2 Please read these Terms carefully before placing an order. By placing an order through the Platform, you confirm that you have read, understood, and agreed to these Terms.
1.3. These Terms should be read together with:
1.3.1 our website or app terms of use, where applicable.
1.3.2 our privacy policy;
1.3.3 any event specific terms displayed during the purchase process; and
1.3.4 any additional terms and conditions of the relevant Event Organiser or venue.
1.4 If there is any conflict between these Terms and any event specific terms made available during the purchase process, the event specific terms will take priority to the extent of the conflict.
2.1 In these Terms:
"Booking Fee" means the service fee charged by Skiddle in connection with the booking of tickets, calculated by reference to the ticket price.
"Event" means the event, performance, show, festival, club night, activity, or other experience for which tickets are made available through the Platform.
"Event Organiser" means the organiser, promoter, venue operator, or other person responsible for staging, promoting and delivering the Event.
"Order" means a completed transaction for one or more tickets placed through the Platform.
"Platform" means the Skiddle website or app.
"RapidScan Fee" means the service fee charged by Skiddle on certain Orders, calculated by reference to the total order value.
"Skiddle", "we", "us", and "our" mean Skiddle Limited trading as Skiddle, registered in England and Wales under company number 05688116.
"Skiddle Fees" means the Booking Fee, the RapidScan Fee, and any other Skiddle service or fulfilment fee clearly displayed to you before you complete your Order.
"Ticket" means any ticket, e-ticket, QR code, mobile ticket, downloadable ticket, entry right, or other entitlement to attend an Event made available through the Platform.
3.1 Skiddle operates a self-service ticketing platform on which Tickets are listed and sold on behalf of Event Organisers.
3.2 Unless expressly stated otherwise, Skiddle acts solely as a disclosed ticketing agent for the Event Organiser. The contract for the purchase of the Ticket and the relevant Event is between you and the Event Organiser, not between you and Skiddle.
3.3 The Event Organiser is responsible for the Event itself, including without limitation:
3.3.1 the staging, management, and running of the Event;
3.3.2 any decision to cancel, postpone, reschedule or materially change the Event, provided the Event Organiser complies with its contractual obligations, and subject to Skiddle’s right to cancel the Event listing or associated ticket sales where the Event Organiser fails to comply with its terms with Skiddle;
3.3.3 compliance with venue, licensing, health and safety, accessibility, and legal requirements relating to the Event; and
3.3.4 any refund of the ticket price that may become due in accordance with applicable law or the Event Organiser's policy.
3.4 Skiddle is responsible only for the ticketing services it provides through the Platform, including listing Tickets, facilitating checkout, collecting payment, and, where applicable, administering communications, fulfilment, Re:Sell, accessibility support processes, and refunds on the Event Organiser's behalf.
4.1 By placing an Order through the Platform, you confirm that:
4.1.1 you are legally capable of entering into a binding contract; and
4.1.2 the information you provide to us is accurate and complete.
4.2 Age restrictions for Events are set by the Event Organiser and/or venue and will usually be shown on the relevant Event listing or otherwise communicated before the Event. It is your responsibility to check and comply with any age restrictions and entry requirements.
5.1 By clicking the relevant button to complete your purchase, you make an offer to purchase the Ticket(s) from the Event Organiser on these Terms and any applicable event specific terms.
5.2 Your Order is only accepted when we send you a booking confirmation by email, make the Ticket available within your Skiddle account or app, or otherwise confirm acceptance to you on the Event Organiser's behalf.
5.3 You are responsible for providing and maintaining an accurate email address, mobile number, billing information, and any other contact details required for your Order.
5.4 We may refuse, cancel, or place on hold any Order where we reasonably believe there has been:
5.4.1 a pricing or technical error;
5.4.2 suspected fraud or unauthorised payment activity;
5.4.3 a breach of these Terms or any event specific terms; or
5.4.4 a breach of any ticket limit, resale restriction, or other controls applied to the Event.
6.1 Ticket prices are set by the Event Organiser and will be shown to you before you complete your Order.
6.2 Skiddle may charge Skiddle Fees for the services we provide in connection with your Order. These may include a Booking Fee calculated by reference to the ticket price and, where applicable, a RapidScan Fee calculated by reference to the total order value.
6.3 Any mandatory fees payable as part of your Order will be clearly displayed to you before purchase so that you can see the total price payable before you decide whether to proceed.
6.4 Payment must be made using one of the payment methods made available at checkout.
6.5 If we discover an obvious pricing or listing error after you place an Order, Skiddle reserves the right to cancel the Order and refund the amount paid or contact you with available options.
6.6 Ticket prices and availability may change before you place your Order, but changes will not affect an Order that has already been accepted under clause 5.2.
7.1 Most Tickets are delivered digitally and may be made available through:
7.1.1 the Skiddle app;
7.1.2 your Skiddle account;
7.1.3 email as a downloadable ticket, including a QR code; or
7.1.4 any other fulfilment method specified for the Event.
7.2 Some Tickets may only become available shortly before the Event. We may also delay release of Tickets while fraud, payment, security, or compliance checks are carried out.
7.3 You are responsible for checking your confirmation, Ticket details, and Event details carefully as soon as you receive them.
7.4 You are responsible for keeping your Ticket, device, login details, and any downloadable Ticket secure. We are not responsible for any inability to access an Event due to loss of your device, unauthorised use of your account, or failure to keep your details secure, except to the extent caused by our negligence.
7.5 Some Events may require additional proof of identity, age, or purchase, or may involve collection or alternative fulfilment arrangements. Where this applies, the relevant requirements will be stated on the Event listing, in your confirmation, or otherwise communicated to you.
8.1 Tickets may be limited to a maximum number per person, per payment method or by any other criteria applied to the Event. We may cancel Orders placed in excess of any applicable limit.
8.2 Tickets may not be resold, transferred, advertised for resale, used for commercial purposes, or otherwise dealt with except where Skiddle or the Event Organiser expressly allows this.
8.3 For some Events, Skiddle may offer an authorised ticket resale feature, including Re:Sell. Whether Re:Sell is available for a particular Event will depend on the Event Organiser's settings, the status of the Event, demand, timing, and any other conditions that apply to that Event.
8.4 Any unauthorised resale or transfer, or any attempted unauthorised resale or transfer, is a material breach of these Terms and may result in the Ticket being cancelled without refund and/or your account being suspended or closed.
8.5 Where Re:Sell or another authorised transfer or resale feature is used:
8.5.1 the resale or transfer must comply with the conditions of that feature and any Event specific rules;
8.5.2 the original purchaser will not be entitled to recover Skiddle Fees unless expressly stated otherwise or required by law; and
8.5.3 the Event Organiser and/or Skiddle may place limits or conditions on who can buy, resell, receive, or use the Ticket.
9.1 You are responsible for:
9.1.1 checking that the Event, date, time, location, age restrictions, and other details are correct before completing your Order;
9.1.2 complying with any Event specific terms and any rules notified by the Event Organiser or venue;
9.1.3 arriving in sufficient time for admission, security checks, and any ticket validation processes; and
9.1.4 ensuring that all Ticket holders in your Order understand and comply with the applicable rules.
9.2 Unless expressly permitted by the Event Organiser or venue, you must not:
9.2.1 copy, duplicate, manipulate, or distribute a Ticket or QR code;
9.2.2 use a Ticket for advertising, promotions, prizes, competitions, hospitality packages, or other commercial purposes; or
9.2.3 interfere with scanning, entry controls, or venue security processes.
10.1 Admission to any Event is subject to the Event Organiser and venue's conditions, including any age restrictions, licensing conditions, security checks, prohibited items policies, health and safety rules, and reasonable instructions given by venue or Event staff.
10.2 The Event Organiser and/or venue may refuse admission to, or remove from, an Event any person on reasonable grounds, including where that person:
10.2.1 does not hold a valid Ticket;
10.2.2 cannot provide required proof of age, identity, or entitlement;
10.2.3 appears to be intoxicated or under the influence of drugs;
10.2.4 behaves in a threatening, abusive, dangerous, or disruptive way;
10.2.5 breaches venue rules, safety requirements, or licensing conditions; or
10.2.6 presents a risk to the safety, security, or enjoyment of others.
10.3 Where admission is refused or a person is removed for reasons set out in clause 10.2, no refund will be due unless required by law or otherwise agreed by the Event Organiser.
10.4 The Event Organiser and/or venue may prohibit or restrict the use of cameras, recording equipment, laser pens, food and drink, animals other than assistance dogs, or any other items at the Event.
11.1 Events are organised and controlled by the Event Organiser. Any cancellation, postponement, rescheduling, material change, lineup change, venue change, or other alteration to the Event is the responsibility of the Event Organiser.
11.2 If the Event Organiser notifies us that an Event has been cancelled, postponed, rescheduled, or materially changed, we will use reasonable efforts to notify you using the contact details associated with your Order or account.
11.3 It is your responsibility to ensure your contact details are accurate and to monitor your email account, Skiddle account, app notifications, and any relevant Event information.
11.4 A material change may include, by way of example only, a change to the main billed artist or another significant change identified by the Event Organiser. Not every change will give rise to a refund right.
12.1 Tickets are generally non-refundable except where:
12.1.1 the Event is cancelled;
12.1.2 the Event is postponed or rescheduled and a refund is offered in accordance with the Event Organiser policy or applicable law;
12.1.3 the Event is materially changed and a refund is offered in accordance with the Event Organiser policy or applicable law; or
12.1.4 a refund is otherwise required by law.
12.2 Any refund of the ticket price is the responsibility of the Event Organiser.
12.3 Where a refund of the ticket price is due, Skiddle will process that refund on the Event Organiser behalf only if and when Skiddle receives the relevant refund funds from the Event Organiser.
12.4 If the Event Organiser does not return the relevant refund funds to Skiddle, Skiddle is unable to fund or process the refund itself, and responsibility for that refund remains with the Event Organiser.
12.5 Where Skiddle receives the relevant refund funds from the Event Organiser, Skiddle will aim to process the refund within 7 working days.
12.6 Refunds will usually be made back to the original payment method used for the Order, unless we agree otherwise or this is not reasonably possible.
12.7 Booking Fees, RapidScan Fees, and other Skiddle Fees are not refundable even where the Ticket itself is refunded, except where required by law.
12.8 Charity donations, refund protection products, and any third-party add-ons may be subject to separate terms and may be non-refundable in accordance with those terms.
12.9 You will not be entitled to a refund solely because:
12.9.1 you can no longer attend the Event;
12.9.2 you purchased the wrong Ticket, quantity, or date by mistake;
12.9.3 you failed to comply with age restrictions, ID requirements, or venue rules; or
12.9.4 you were refused admission or removed for reasons set out in clause 10.2.
13.1 Skiddle supports accessibility requests through its access support processes, including the Skiddle Access Scheme where applicable.
13.2 Accessibility arrangements at the Event itself, including venue access, viewing areas, facilities, and any event specific support, remain the responsibility of the Event Organiser and/or venue. Skiddle is reliant on the Event Organiser to provide this information.
13.3 Where a Event Organiser offers a Personal Assistant, companion, or carer ticket for an Event, the customer should generally purchase their own Ticket first and then follow the accessibility process specified by Skiddle or the Event Organiser.
13.4 Personal Assistant, companion, or carer tickets are only available where the Event Organiser offers them for that Event and are subject to availability, eligibility requirements, and any evidence requirements applied by Skiddle or the Event Organiser.
13.5 Skiddle will attempt to enquire/request tickets on your behalf but cannot guarantee them, it is the responsibility of the Event Organiser.
13.6 We may require reasonable supporting evidence in connection with an accessibility request or Personal Assistant ticket application. Any such evidence request will be administered in line with our access support process and applicable law.
13.7 Nothing in these Terms is intended to restrict any rights you may have under applicable equality or consumer law. We will consider accessibility requests and supporting evidence reasonably and proportionately.
14.1 We may carry out payment verification, fraud screening, duplicate order checks, ticket limit checks, and other security or compliance checks before or after accepting an Order.
14.2 We may hold, delay, cancel, or refuse an Order, delay release of a Ticket, or cancel a Ticket where we reasonably suspect:
14.2.1 fraud or unauthorised payment activity;
14.2.2 a breach of these Terms or any Event-specific terms;
14.2.3 unauthorised resale, transfer, or commercial use;
14.2.4 duplicate, excessive, or bulk purchasing; or
14.2.5 any conduct that may compromise fair access to Tickets or the integrity of the Platform.
14.3 Where we cancel an Order under this clause, we may refund the ticket price paid, subject to any lawful restrictions, fraud investigations, or directions from payment providers or authorities.
15.1 Complaints about the running, management, or delivery of an Event should be directed to the Event Organiser.
15.2 Complaints about Skiddle's own services should be made in writing through Skiddle's current support or complaint process, including the contact methods set out on our help pages.
15.3 Where a customer is unable to make a complaint in writing because of a disability, reasonable adjustments may be available.
16.1 Nothing in these Terms excludes or limits liability for:
16.1.1 death or personal injury caused by negligence;
16.1.2 fraud or fraudulent misrepresentation; or
16.1.3 any other liability that cannot lawfully be excluded or limited.
16.2 As Skiddle acts only as a disclosed ticketing agent for the Event Organiser, Skiddle is not responsible for:
16.2.1 the staging, quality, safety, legality, or running of the Event;
16.2.2 any cancellation, postponement, rescheduling, material change, lineup change, venue change, or similar Event decision made by the Event Organiser;
16.2.3 any loss arising from travel, accommodation, hospitality, childcare, time off work, or any other personal arrangements made in connection with the Event; or
16.2.4 any act or omission of the Event Organiser or venue.
16.3 Skiddle is responsible only for loss or damage that is the foreseeable result of Skiddle breaching these Terms or failing to use reasonable care and skill in the ticketing services Skiddle provides.
16.4 Subject to clauses 16.1 and 16.3, Skiddle will not be liable for any indirect or consequential loss.
16.5 Nothing in these Terms affects your statutory rights as a consumer.
17.1 We may share your information with the Event Organiser, venue, payment providers, fraud prevention providers, fulfilment partners, accessibility support providers, or other third parties where reasonably necessary to administer your Order, provide your Ticket, manage Event entry, handle accessibility requests, operate Re:Sell, process refunds, prevent fraud, or comply with legal obligations.
17.2 Where another platform or provider is used to deliver or manage your Ticket or Event access, your information may be processed under that provider's privacy policy in addition to ours.
18.1 We may update these Terms from time to time for legal, regulatory, operational, technical, or business reasons.
18.2 The Terms in force at the time your Order is accepted will apply to that Order, unless a change is required by law or regulatory requirement.
19.1 If any part of these Terms is found to be unlawful, invalid, or unenforceable, the rest will continue in full force and effect.
19.2 A person who is not a party to the contract will not have any rights to enforce these Terms, except that the Event Organiser may enforce any right expressly stated to be for its benefit.
19.3 A failure by us to enforce any right under these Terms does not waive that right.
19.4 These Terms and any documents expressly referred to in them constitute the entire agreement between you and us in relation to Skiddle's ticketing services, but they do not limit any separate contract between you and the Event Organiser relating to the Event.
20.1 These Terms are governed by English law.
20.2 The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where applicable consumer law gives you the right to bring a claim in another part of the United Kingdom in which you live.
Last updated: 8th June 2026