To apply for a refund through SKIDDLE TICKET REFUND PROTECTION SCHEME, please click this link and explain your claim. Please ensure that you state your Skiddle order reference number which can be found at the top of your purchase receipt.

The SKIDDLE TICKET REFUND PROTECTION SCHEME is managed by Skiddle's appointed representatives Vista Insurance Brokers Limited and any queries or questions regarding the management of a refund request via the SKIDDLE TICKET REFUND PROTECTION SCHEME should be directed to creative@vistainsurance.co.uk

ticket refund protection scheme terms and conditions (when purchased in conjunction solely with event tickets)

If a Customer or a member of the Customers party, are unable to attend or arrive late and as a result are unable attend a booked event as a direct result of a reason stated below, the Customer may be eligible for a refund of the total purchase price of their ticket (including all booking fees but not including the cost of the Ticket Refund Protection):

• Bodily injury, illness of a member of the customer party
• Death of:
  • a). a member of the Customers party
  • b). an immediate family member within 30 days of the booked event
• Travel Delay caused by:
  • a). Strikes, locked out workers or industrial action
  • b). Riot / civil commotion
  • c). Bomb scare, criminal action or an act of terrorism
  • d). Fire, avalanche, landslide, earthquake, flood or volcanic eruption
  • e). Accidental to or mechanical breakdown of transpor
  • f). Adverse weather conditions
• Restricted access to the venue caused by flood, fire, explosion or the act of a constituted authority to protect public health and safety
• Jury service
• The Customer being required to remain at home due to fire, accident, burglary, storm or environmental damage
• Being the victim of a Robbery, Mugging or Physical assault whilst travelling to the Event

In the event that a Customer wishes to apply for a refund of the cost of their ticket due to one or more of the reasons stated above, they should visit this link as soon as practically possible. All refund claims must be made within 14 working days of the incident that leads to an application for a refund being made under Skiddle Ticket Refund Protection terms and conditions.

coronavirus cover and restrictions

The level of cover provided by the Ticket Refund Protection Scheme is dependent on the date of your original ticket purchase:

For ticket purchases on or after the 8th January 2021:

A refund will not be issued for covered causes 3-7 (listed above) regardless of any contributory cause(s), any claim(s) in any way caused or contributed to by Covid-19.

Cover still applies in respect of illness or death caused by Covid-19.

For ticket purchases made between 1st December 2020 and 7th January 2021 (both dates inclusive):

A refund will not be issued for covered causes 1-7 (listed above) regardless of any contributory cause(s), any claim(s) in any way caused or contributed to by Covid-19.

Cover is excluded in its entirety in respect of any claim caused by Covid-19.

For ticket purchases prior to the 1st December 2020:

Cover still applies to all covered causes (listed above) caused by Covid-19.

For the purpose of these exclusions Coronavirus / Covid-19 is defined as:

a) Coronavirus disease (COVID-19)

b) Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)

c) any mutation or variation of SARS-CoV-2

d) any fear or threat of a), b) or c) above.

Supporting documentation required to apply for a refund

For all refund applications the original unused tickets must be submitted within 14 days of the incident that leads to the refund request. In support of the refund application the applicant be required to produce one or more of the following:

• A doctor's note or report for accident or illness claims or a death certificate where appropriate
• Confirmation from the rescue/ repair service or public transport provider. For the breakdown of a private vehicle, where no rescue or repair service applies, a copy garage repair bill or parts receipt or in the case of a motor accident claim, confirmation from the vehicle motor insurers, vehicle repairers or police.
• Confirmation from AA Roadwatch, Transport Police or similar as appropriate
• Confirmation letter from the court
• Letter from the Police, Fire Brigade or Household insurer
• Police or hospital report to confirm incident
• The original unused ticket or assignment of rights to the non-issued tickets
• Any reasonable additional evidence which Skiddle or their agents may request

Reasons why a refund may be declined

Skiddle reserves the right not to offer a refund in any event of:

• Claims arising out of Death, Bodily Injury or Illness due to medical conditions that existed prior to the inception of this Insurance, except stable medical conditions where the medication and dosage remains unchanged.
• Any claim arising from any contractual dispute or breach of the Skiddle Terms and Conditions.
• Any claim caused directly or indirectly or contributed to by:
  • (a) Intentional self-injury
  • (b) Suicide or attempted suicide
  • (c) Provoked assault or fighting except in bona fide self-defence
  • (d) Own criminal act
  • (e) Engagement or participation in civil commotions or riots of any kind
  • (f) Deliberate exposure to exceptional danger (except in an attempt to save human life).
• Cancellation or abandonment of the event itself
• Any claim where medical or other suitable evidence is not provided, except in circumstances when it is not reasonably possible to obtain medical treatment due to unavailability of medical appointments.
• Any financial failure or financial default or lack of financial means to attend the event.
• Arising from or attributable to War, whether declared or not.
• Arising out of or consequent upon or contributed to Radiation.
• Variations in the rate of exchange or rate of interest.
• Non-Appearance of any artist, band or DJ
• Any fraud, misrepresentation or concealment
• Any circumstance which could give rise to a claim which was known to the customer at the time of booking.

Unless we agree otherwise:

The language of the document and all communications relating to it will be English; and all aspects of the document, including negotiation and performance, are subject to English law and the jurisdiction of English courts.