Enchanted Gardens Light Trail 2021 Tickets | Town Gardens Swindon, Old Town  | Sun 5th December 2021 Lineup

Enchanted Gardens Light Trail 2021 tickets

Town Gardens in Swindon, Old Town

Sunday 5th December 2021

5:00pm til 9:00pm

No age restrictions

This Christmas, the historic Town Gardens, Swindon will be lit up with the introduction of a brand-new illuminated trail running throughout December.

 

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Enchanted Gardens Light Trail 2021 on Sunday 5th December 2021

State-of-the-art lighting effects will be installed throughout the Victorian Gardens, allowing visitors to wander through a magical backdrop of illuminated trees, discovering a trail of remarkable light art sculptures, low-level soundscapes, interactive illuminations and a specially commissioned light show set in the historic Bowl. Enchanted Gardens Light Trail are proudly supporting Brighter Futures, with £1 from every ticket sold being donated directly to the charity

FAQs


Dates:

2nd December to 31st December

The trail will be open daily, aside from Christmas and Boxing Day, with the last day being Friday 31st December.

Times:

Sunday - Thursday | 5.20pm - 9pm, with bookable timeslots every 20mins.

Last entry being 8.20pm.

Friday - Saturday | 5.20pm - 10pm, with bookable timeslots every 20mins.

Last entry being 9.20pm

The trail is approximately 1.5km in length. We anticipate your time with us to be
around 40-60 minutes, however you are welcome to take your time and stay as
long as you like. We just ask you arrive at your booked session on time.

Tickets:

Adults | £10.50

Children (5-17 years) | £5.50

Under 4's and carers | Free of charge (with a paying adult ticket holder)

£1 from each ticket sold will be donated to our charity partner, Brighter Futures.

Tickets will be available online via our official ticking partner, Skiddle. Limited tickets will be available on the gate, depending on capacity levels. Pre-booking is encouraged. We don’t authorise, or have any control over, the sale of tickets via third-party websites. Our tickets may not be resold.

After purchasing your tickets online, you will receive a confirmation email from Skiddle with your entry tickets attached. Having your tickets ready to scan on arrival speeds up admission. Ideally, please have your tickets open on your mobile phone or tablet when you arrive or print them at home. It is advisable to pre-download your tickets or take a photo of each of them, as signal onsite fluctuates. All tickets for your party will be in the same attachment; we suggest you all enter at the same time. The ticket barcodes are unique, so if you can’t arrive together, please separate them carefully as any duplicated barcode will not be valid for admission.

Arrival Information

Please arrive within 15 minutes of your chosen time slot. If you are delayed or miss your time slot, we will try and accommodate you on the next available slot within the trail operational hours on the day. If you arrive earlier than your chosen time, we may politely ask you to wait in the communal area.

The main entrance / exit for the Enchanted Gardens Light Trail is located on Westlecot Road. Please note all other entrances / exits to the park will close at 4.30pm each day.

The Box Office will be located to the left as you arrive within the Gardens. When your allocated time begins, please make your way to the box office to validate your tickets and commence your walk.

Please respect our surrounding neighbours and do not park on the roads surrounding the event. We ask that all ticket holders leave the event quietly, taking rubbish with you.

Getting Here

If travelling by car, we highly recommend booking the shuttle bus park & ride service as there is very limited car parking close to the event.

Address:

Town Gardens,

Westlecot Road Entrance

Swindon, Old Town

SN1 4EU

On Foot: The main entrance / exit for the Enchanted Gardens Light Trail is located on Westlecot Road. Please note all other entrances / exits to the park will close at 4.30pm each day.

Shuttle Bus Park & Ride: A pre-booked Park & Ride service is available from the car park of Nationwide Building Society, Pipers Way, Swindon, SN3 1TX.

The bus will collect you from the car park of Nationwide and drop you at the entrance to the event.

Please note the Shuttle Bus MUST be pre-booked. Your selected bus will leave 30 minutes prior to your session time. Please ensure you board the correct bus.

By Car: There is no roadside parking in the immediate vicinity. It is recommended that any of the following car parks are used:

Bath Road, SN1 4AT, 0.4 miles from event entrance/exit

Britannia Place, SN1 3RA, 0.5 miles from event entrance/exit

Dammas Lane, SN1 3EB, 0.5 miles from event entrance/exit

Cricklade Street (Behind The Kings), 0.5 miles from event entrance/exit

Prospect Place, SN1 3LJ, 0.6 miles from event entrance/exit

The Planks, SN3 1SE, 0.7 miles from event entrance/exit

Regent Circus (General), SN1 3EE, 0.8 miles from event entrance/exit

By Train: Swindon Train station is located 1.3 miles from Town Gardens

Cancellation, exchanges, and refunds

Please be sure that you have chosen the right date and time slot at the time of making your booking, as South Swindon Parish Council and Skiddle are not able to offer exchanges or refunds once tickets have been purchased.

We are also not able to offer refunds/duplicates on unwanted/lost tickets.

If the Enchanted Gardens Light Trail is for any reason cancelled, you will be notified and offered an alternative date, if available, or a refund.

If there is a UK Government instruction to close, due to lockdown or changes to Coronavirus regulations, all those with affected bookings will be contacted to offer a change of visit date or a refund. All customers are reminded to be aware of the latest government legislation when visiting the Illuminated Trail. Please be mindful that legislation may change between time of booking and day of visit.

Bad weather or safety cancellation

Inevitably bad weather can affect any open-air event. If we have to cancel the event as it is unsafe to proceed (for example high wind, heavy snowfall or icy conditions), visitors will be offered an alternative date. No refunds will be offered simply if the weather is inclement. If the event is cancelled by South Swindon Parish Council due to weather and visitors are not able to attend an alternative date offered, then a refund will be considered on a case-by-case basis.

Accessibility

Enchanted Gardens Light Trail is an event presented within the natural landscape of Town Gardens. The trail around the Gardens is almost all on flat and tarmac surfaces however there may be some slight inclines and uneven surfaces along the route.

There will be accessible toilet facilities on site. Whilst every effort is made to make the trail fully accessible, by its very nature it will on occasion cover some difficult terrain with a number of varying gradients.

These areas can be particularly challenging during inclement weather. In these circumstances there will be additional steward support available for assistance. Should you require additional assistance during your visit with us, please contact us (in advance if possible) and we will endeavour to help with any additional requirements or information.

Free of Charge Carer / Assistance Tickets
For proof of disability, please bring a form of identification that could include one
of the following:
 Entitlement to Disability Living Allowance for children under 16 or
DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the
form of a letter stating that the benefit has been awarded, or the actual
Allowance book.
 Attendance Allowance or Carer's Allowance letter of award
 Incapacity Benefit books, or a letter notifying the recipient that the benefit
has been awarded Incapacity Benefit or Employment and Support
Allowance (ESA)
 A valid Blue Badge
 In the case of visual impairment, a registration card known as the BD8 or a
Certificate of Visual Impairment (CVI)
 A local authority registration document which is local to the attraction
where it is being submitted
 A recognised Assistance Dog ID Card
 Credibility’s Access Card

Please note that carers must pre-book a ticket online to guarantee entry.

Strobe Lighting

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them. However, these will not be strobe lighting. We have worked along guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

Dogs

Only guide dogs and registered assistance dogs are allowed on the Illuminated Trail.

Food & Drink

A small selection of food to-go options will be available within the communal area at the entrance of the event. You are welcome to take your food and drink purchased here around the trail with you. We politely remind you to use the bins provided or take your rubbish home with you where possible. No alcohol may be brought onto the event site, and we reserve the right to undertake bag searches or refuse entry. Refusal of entry will not result in a refund.

Facilities

There will be a small number of toilets at the start and end of the trail. There will also be toilet facilities open within The Rose Garden approximately halfway round the trail. Please note there is no baby change facility on site.

What to wear and bring

This is an outdoor event and there is very limited shelter. Please make sure you wear appropriate warm, waterproof clothing and footwear. Lighting may be low level in parts of the grounds, so you may wish to bring a torch.

Photography / Videography

We encourage you to take photos on your visit and share them on social media with #EnchantedGardens2021. We occasionally use photographs and videography taken at our events for promotional purposes. If there is photography taking place on the day of your visit there will be signs to notify you and your permission will be sought before taking your photograph. Photography groups / students / hobbyists are encouraged to visit the event during quieter periods to allow additional time within the event and avoid crowds. Please note that the use of tripods is not allowed where the pathways are narrow. Please note drones are not permitted.

Accessing Town Gardens outside of the event times

Town Gardens will remain open for public use as normal between the hours of 7.30am – 4.30pm. At 4.30pm the Gardens will close and reopen at 5pm for those wishing to attend the event. There is a communal area at the main entrance on Westlecot Road that is open to the public and does not require a ticket.

Contact

If you have ticket related queries, for example you have not received your email confirmation and tickets, please contact Skiddle customer service to request a reissue. Enchanted Gardens event staff and/or South Swindon Parish Council staff cannot reissue tickets or alter bookings. For any other questions that you can’t find answered in our FAQs, please email admin@southswindon-pc.gov.uk or message us on Facebook via the Enchanted Gardens event page. At busy times it may take up to three days to receive a response.

Sustainability and Ecology Policy

For a copy of our working practices, sustainability, and ecology policies, please contact hello@luminism.co.uk

Entry Prices

Entry price (public): Child £5.50 / Adult £10.50 / FOC Ages 4 and under (Additional fees may apply)

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Town Gardens in Swindon, Old Town

Westlecot Road Entrance,
Swindon, Old Town,
SN1 4EU