Enchanted Gardens Light Trail - Special Neurodiverse Evening Tickets | Town Gardens Swindon, Old Town  | Tue 6th December 2022 Lineup

Enchanted Gardens Light Trail - Special Neurodiverse Evening tickets

Town Gardens in Swindon, Old Town

Friday 2nd - Saturday 31st December 2022

Various times

Minimum Age: 18

This Christmas, the historic Town Gardens, Swindon will be lit up with the introduction of a brand-new illuminated trail running throughout December.

 

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Enchanted Gardens Light Trail - Special Neurodiverse Evening on Friday 2nd - Saturday 31st December 2022

The Enchanted Gardens Light Trail made its debut last year and by popular demand is back again, but with a brand new and even more exciting design for this Christmas! State-of-the-art lighting effects will be installed throughout the Victorian Gardens, allowing visitors to wander through a magical backdrop of illuminated trees, discovering a trail of remarkable light art sculptures, low-level soundscapes, interactive illuminations and a specially commissioned light show set in the historic Bowl. If you thought last year's show was great, you will be absolutely wowed by what we have planned for this year!

FAQs

Dates:

2nd December to 31st December

The trail will be open daily, aside from Christmas and Boxing Day, with the last day being Saturday 31st December.

Monday 5th & Tuesday 6th December have been designated as being particularly suitable for the neurodiverse and those with special needs. These evenings will be less crowded and therefore generally quieter. The volume in any areas featuring music and sound effects will be lowered, and any flashing lighting effects will be switched off or reduced in intensity (please note that there will not be strobe lighting on the route on any evening. We have worked along guidelines on photosensitive epilepsy and are adhering to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second).

Please see the sections below regarding Accessibility & free of charge Carer / Assistance tickets.

Times:

Monday - Thursday | 5.00pm - 7.00pm, with bookable timeslots every 15mins.

Light trail closes 8.00pm.

Friday - Sunday | 5.00pm - 7.30pm, with bookable timeslots every 15mins.

Light trail closes 8.30pm.

The trail will be closed on Christmas Day and Boxing Day, and the last bookable timeslots on Christmas Eve and from 27th - 31st December will be at 7.00pm, with the trail closing on these days at 8.00pm.

The trail is approximately 1.5km in length. We anticipate your time with us to be
around 40-60 minutes, however you are welcome to take your time and stay as
long as you like. We just ask you arrive at your booked session on time.

There will be a selection of local small businesses at the Enchanted Gardens Light Trail on various evenings throughout December. Please keep an eye on @ShopSmallSwindon on Instagram and Facebook to find out more.

Tickets:

Adults | £11.00

Children (5-17 years) | £6.00

Under 4's and carers | Free of charge (with a paying adult ticket holder)

Tickets will be available online via our official ticking partner, Skiddle. Limited tickets will be available on the gate, depending on capacity levels. Pre-booking is encouraged. We don’t authorise, or have any control over, the sale of tickets via third-party websites. Our tickets may not be resold.

After purchasing your tickets online, you will receive a confirmation email from Skiddle with your entry tickets attached. Having your tickets ready to scan on arrival speeds up admission. Ideally, please have your tickets open on your mobile phone or tablet when you arrive or print them at home. It is advisable to pre-download your tickets or take a photo of each of them, as signal onsite fluctuates. All tickets for your party will be in the same attachment; we suggest you all enter at the same time. The ticket barcodes are unique, so if you can’t arrive together, please separate them carefully as any duplicated barcode will not be valid for admission.

Arrival Information:

Please arrive within 15 minutes of your chosen time slot. If you are delayed or miss your time slot, we will try and accommodate you on the next available slot within the trail operational hours on the day. If you arrive earlier than your chosen time, we may politely ask you to wait in the communal area.

The main entrance / exit for the Enchanted Gardens Light Trail is located on Westlecot Road. Please note all other entrances / exits to the park will close at 4.00pm each day.

The Box Office will be located to the left as you arrive within the Gardens. When your allocated time begins, please make your way to the box office to validate your tickets and commence your walk.

Please respect our surrounding neighbours and do not park on the roads surrounding the event. We ask that all ticket holders leave the event quietly, taking rubbish with you.

Getting Here:

Address:

Town Gardens,

Westlecot Road Entrance

Swindon, Old Town

SN1 4EU

On Foot:

The main entrance / exit for the Enchanted Gardens Light Trail is located on Westlecot Road. Please note all other entrances / exits to the park will close at 4.00pm each day.

By Car:

Town Gardens is situated in a residential area with very limited street parking. Arrangements have been made from Sunday 4 December until Saturday 31 December (excluding Tuesday 27 December) for guests to be able to park for £2 for the evening at Commonweal School (access from The Mall, SN1 4JE) – a 5 minute walk from Town Gardens. The parking will be managed by the Rotary Club of Old Town Swindon in conjunction with the Swindon Rotary clubs, and all money raised through parking charges will be donated to Prospect Hospice.

PLEASE NOTE: The car park will close promptly at 8.30pm Monday to Thursday and at 9.00pm Friday to Sunday

Prospect Hospice offers unparalleled end-of-life care services for a community of more than 300,000 people in Swindon, Marlborough and north east Wiltshire. Should you wish to make a donation to Prospect Hospice online, please copy and paste the following link into your browser:

https://www.prospect-hospice.net/your-prospect/donate/donate-form

Other car parks are available at the following locations:

Bath Road, SN1 4AT, 0.4 miles from event entrance/exit

Britannia Place, SN1 3RA, 0.5 miles from event entrance/exit

Dammas Lane, SN1 3EB, 0.5 miles from event entrance/exit

Cricklade Street (Behind The Kings), 0.5 miles from event entrance/exit

Prospect Place, SN1 3LJ, 0.6 miles from event entrance/exit

The Planks, SN3 1SE, 0.7 miles from event entrance/exit

Regent Circus (General), SN1 3EE, 0.8 miles from event entrance/exit

By Train:

Swindon Train station is located 1.3 miles from Town Gardens.

Cancellation, Exchanges & Refunds:

Please be sure that you have chosen the right date and time slot at the time of making your booking, as South Swindon Parish Council and Skiddle are not able to offer exchanges or refunds once tickets have been purchased.

We are also not able to offer refunds/duplicates on unwanted/lost tickets.

If the Enchanted Gardens Light Trail is for any reason cancelled, you will be notified and offered an alternative date, if available, or a refund.

If there is a UK Government instruction to close, due to lockdown or changes to Coronavirus regulations, all those with affected bookings will be contacted to offer a change of visit date or a refund. All customers are reminded to be aware of the latest government legislation when visiting the Illuminated Trail. Please be mindful that legislation may change between time of booking and day of visit.

Bad Weather or Safety Cancellation:

Inevitably bad weather can affect any open-air event. If we have to cancel the event as it is unsafe to proceed (for example high wind, heavy snowfall or icy conditions), visitors will be offered an alternative date. No refunds will be offered simply if the weather is inclement. If the event is cancelled by South Swindon Parish Council due to weather and visitors are not able to attend an alternative date offered, then a refund will be considered on a case-by-case basis.

Accessibility:

Enchanted Gardens Light Trail is an event presented within the natural landscape of Town Gardens. The trail around the Gardens is almost all on flat and tarmac surfaces however there may be some slight inclines and uneven surfaces along the route.

There will be accessible toilet facilities on site. Whilst every effort is made to make the trail fully accessible, by its very nature it will on occasion cover some difficult terrain with a number of varying gradients.

These areas can be particularly challenging during inclement weather. In these circumstances there will be additional steward support available for assistance. Should you require additional assistance during your visit with us, please contact us (in advance if possible) and we will endeavour to help with any additional requirements or information.

Free of Charge Carer / Assistance Tickets:

For proof of disability, please bring a form of identification that could include one of the following:
· Entitlement to Disability Living Allowance for children under 16 or DLA / Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance Book.
· Attendance Allowance or Carer's Allowance letter of award.
· Incapacity Benefit books, or a letter notifying the recipient that the benefit
has been awarded Incapacity Benefit or Employment and Support Allowance (ESA).
· A valid Blue Badge.
· In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
· A local authority registration document which is local to the attraction where it is being submitted.
· A recognised Assistance Dog ID Card.
· Credibility’s Access Card.

Please note that carers must pre-book a ticket online to guarantee entry.

Strobe Lighting:

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them. However, these will not be strobe lighting. We have worked along guidelines on photosensitive epilepsy and are adhering to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

Dogs:

Only guide dogs and registered assistance dogs are allowed on the Illuminated Trail.

Food & Drink:

A small selection of food to-go options will be available within the communal area near the Bandstand. You are welcome to take your food and drink purchased here around the trail with you. We politely remind you to use the bins provided or take your rubbish home with you where possible. No alcohol may be brought onto the event site, and we reserve the right to undertake bag searches or refuse entry. Refusal of entry will not result in a refund.

Facilities:

There will be a small number of toilets at the start and end of the trail. Please note there is no baby change facility on site.

What to Wear and Bring:

This is an outdoor event and there is very limited shelter. Please make sure you wear appropriate warm, waterproof clothing and footwear. Lighting may be low level in parts of the grounds, so you may wish to bring a torch.

Photography / Videography:

We encourage you to take photos on your visit and share them on social media with #EnchantedGardens2022. We occasionally use photographs and videography taken at our events for promotional purposes. If there is photography taking place on the day of your visit there will be signs to notify you and your permission will be sought before taking your photograph. Photography groups / students / hobbyists are encouraged to visit the event during quieter periods to allow additional time within the event and avoid crowds. Please note that the use of tripods is not allowed where the pathways are narrow. Please note drones are not permitted.

Accessing Town Gardens Outside of the Event Times:

Town Gardens will remain open for public use as normal between the hours of 7.30am – 4.00pm. At 4.00pm the Gardens will close and reopen at 5.00pm for those wishing to attend the event. There is a communal area at the main entrance on Westlecot Road that is open to the public and does not require a ticket.

Contact:

If you have ticket related queries, for example you have not received your email confirmation and tickets, please contact Skiddle customer service to request a reissue (available Monday-Friday during normal office hours only). Enchanted Gardens event staff and/or South Swindon Parish Council staff cannot reissue tickets or alter bookings. For any other questions that you can’t find answered in our FAQs, please email office@southswindon-pc.gov.uk or message us on Facebook via the Enchanted Gardens event page. At busy times it may take up to three days to receive a response.

Sustainability & Ecology Policy:

For a copy of our working practices, sustainability, and ecology policies, please contact hello@luminism.co.uk

This event is featured in the Family Days Out: South West England article

Entry Prices

Minimum age: 18

Entry price (public): From (Additional fees may apply)

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Town Gardens in Swindon, Old Town

Rating:

Westlecot Road Entrance,
Swindon, Old Town,
SN1 4EU

Carole said: "Stunning. Uplifting. Enchanting. Creativity around each corner. Magic. x". More »

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