Roller Nation in London
Friday 16th October 2020
7:00pm til 9:45pm (last entry 8:30pm)
Minimum Age: 18
Rollerboogie embraces the great era’s of Rollerdisco and puts its own little twist on things.
Review of Rollerboogie
So much fun even with covid restrictions in place! really excited to go back when these are lifted as I imagine it is even better with louder music. everyone was friendly and music was good!
Would you recommended: Yes
Venue is great and it is a great place for a date, music was a little bit too quiet in my opinion.
However, customer service was terrible so under no circumstances order food or drinks there if you don’t want your night to be ruined!
We waited 2 hours for our food to arrive and keep in mind that this place is not open for long so we don’t have all night to wait for everything plus we want to enjoy dancing and not waiting for our order to arrive.
When seated member of staff told us to order food and drinks online through QR code which is understandable during pandemic. We did exactly that (with payment in the app) and after 30 minutes of not even drinks arriving and seeing that staff at the bar is not doing much we decided to ask about our order. Waiter told us that sorry but website is not working and we have to order at the bar - why no one came over to tell us that?? As we already paid on the website ha said he will come over to our table and write down what we ordered, he came took order only from 2 of us (it was 6 of us there) and left!! He brought drinks for those 2 of us and left again!! I had to go to him and ask why he didn't take order from the rest of us?? He came back to our table and finally took order from the rest of us and within 2 minutes we all had drinks. After next 30 minutes food was still nowhere to be find, we were all pissed off as we were Extremely hungry and couldn’t really enjoy roller skating even as we felt like we would pass out on the floor. I decided to go to the bar again and ask when are they planning to start serving food as I didn't see food on other tables either and just this four guys from staff constantly standing next to the bar and talking to each other. He asked if we already ordered and I said yes f**kin 3 times already!! He said that he will ask the kitchen but at that point I was so pissed off I wanted to speak to the manager. While I’m speaking to the manager another guy comes with food and asks me if this is my order, I don’t know you tell me! You should have table number written right, we had to write our table number when ordering olnine. I don't know how your food looks like and what everyone ordered. I dont know maybe we were supposed to collect our food by ourselves but if thats a case someone should have told us! At the end manager offered to refund us money we spent on food and fair enough as it arrived 20 minutes before venue closed and of course cold.
Honestly I have no words for this situation it was the worst customer service I ever experienced! And keep in mind this situation happened during pandemic when its like half of the people there so I don’t want to even think about what happens when its full of people.it is such a shame because venue is so cool and it is such a great way to spend time differently.
So if you want to try you should go there but do pres before and eat loads as you will starve and just get angry.
Would you recommended: No
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