Lancaster Castle Lancaster reviews by real event-goers

Reviews of Lancaster Castle in Lancaster

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Showing the latest reviews from all events held at Lancaster Castle.

Review of Santas Grotto

Overall rating: 4.5 Verified review

Good aesthetics and very friendly. Good activities as well.

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

Managed to engage kids of all ages, however my sons eyes did fill up with water when he thought Christmas was cancelled haha brilliant though, thank you

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

Amazing

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 4.5 Verified review

Had a wonderful time here visiting Father Christmas with my daughters! Fab little morning out 😌

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 2 Verified review

It was too expensive and very disappointing. They weren’t given a present by Santa, an organiser had to dash around to try and give the children a gift afterwards. The gift was a cheap selection box. The elves didn’t have a clue what they were doing. The venue was being set up and we were constantly being moved and we had to stand in the cold hail because they were running late. Very disappointing for my daughter and myself and waste of time and money.

Music Venue Prices Atmosphere

Would you recommended: No

Review of Santas Grotto

Overall rating: 5 Verified review

Magical. Santa was what you would expect.

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Crafty Vintage : Lancaster Castle

Overall rating: 5 Verified review

family time is importent so to and have fun

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

wow. all kids enjoyed to be with santa. even my. xx

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 4 Verified review

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

brilliant atmosphere kids loved it and great value for money

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

Well organised. The kids loved it.

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 3.5 Verified review

The grotto was lovely and Santa and his helpers were very good. The access to the Castle for prams is a nightmare but we knew this prior to booking tickets. the price was too high for the length of experience and we expected more from the present having been to other Santas and paid less in the past and received a decent toy / game / book. One of our party was a dairy free 2 year old so the chocolate really wasn't suitable.
Overall nice, but we wouldn't come to Santa at the Castle again.

Music Venue Prices Atmosphere

Would you recommended: No

Review of Santas Grotto

Overall rating: 5 Verified review

What an amazing experience!!!! .. So magical!!!!.. Really hope the same event comes back to Lancaster Castle next year... Brilliant!!!!!

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 3 Verified review

we didn't receive a present from santa I think he forgot to give them out

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santas Grotto

Overall rating: 5 Verified review

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Crafty Vintage : Lancaster Castle

Overall rating: 4 Verified review

Music Venue Prices Atmosphere

Would you recommended: Yes

Review of Santa\'s Winter Wonderland

Overall rating: 1.5 Verified review

As others have said, very disappointing and not the magical wonderland the event advertised. Heard great things about last year and that this year was supposed to be even better. Sadly, we travelled for over half an hour to visit what felt like a primary school Christmas Fair grotto. The staff were nice (lovely singing elf, a "real-looking Santa and a smiley Mrs Clause), giving us 1:1 attention as we were cheeky and asked to go in 30 mins before our time slot as the weather was so bad and the stalls outside were all shutting. But we were still in and out within 10mins with an unwrapped selection box and cheap elf toy.

Then to have comments deleted on facebook and question not answered just added to our overall disappointment. Definitely would not recommend and wont be returning.

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Review of Santa\'s Winter Wonderland

Overall rating: 1.5

I have written a previous negative review, for this event which I also posted, along with other people's negative reviews, to the events Facebook page, on checking, all the negative comments have all 'mysteriously' disappeared. Nice to see a company taking reviews of its paying customers seriously, good business model, charge a high price, deliver a sub standard product and ignore any negative feedback.

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Review of Santa\'s Winter Wonderland

Overall rating: 1.5

So dissapointing. Much shorter than advertised, gifts unwrapped and cheap. All crammed in a room where you could stand and see santa before you even entered the room. Where santa was was nice and cosy, but the event was missold. Advert said there would be singing, elf workshop, gifts from under the tree. There were none of those things..... There wasn't even any music!! Our son was pretty happy, but we were so dissapointed on his behalf. He deserved for it to be magical and amazing like others we have been to in previous years. We of course still took photos for ours and our children's memories, but would not recommend this for the price

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