No tickets available at present for A New Day Festival through Skiddle.
Q. I have lost my tickets. Can you replace them?
A. Like any other box office or ticket agency we cannot replace lost tickets unfortunately.
Q. Is it possible to get a refund on my ticket?
A. Sorry, we cannot refund unwanted tickets.
Q. Will tickets be available on the gate?
A. Probably, but check website and Facebook for announcements in the event of a sell-out. However it is possible that CAMPING tickets will be sold out, and highly likely that Campervan/Caravan tickets will be sold out. If you intend to come but have not yet bought tickets we strongly advise you, particularly if camping, to buy your tickets well in advance. It will also save you money of course!
Q. Why is there a booking fee charged on top of ticket price?
A. Due to the nature of Festival ticket sales, credit card facilities are hard to obtain. Ticket agencies are the only way to take online payments, and it is the agency, NOT A New Day Festival, which imposes the booking fee for their services.
WHAT CAN I BRING?
Q. Can I bring fireworks?
A. Sorry - fireworks are strictly prohibited.
Q. Can I bring my camera?
A. Professional camera equipment is not permitted. You can bring your 'professional' hand held camera but the use of tripods, lens cases and other professional equipment is not allowed without press accreditation. These are the rules of the artists and not A New Day Festival.
Q. Can I bring my own alcohol, bottles and glass to the festival?
A. To enable us to comply with the four licensing objectives alcohol cannot be brought into the festival arena but can be brought onto the campsite. We do, however, provide a very reasonably priced bar. Glass cannot be brought in to the festival or the campsite for health & safety reasons.
Q: Can I bring my dog?
A: Well behaved dogs (and owners) are welcomed, but all dogs MUST be kept on a lead at all times, and of course any fouling must be removed IMMEDIATELY.
Q. Can I bring fold-up chairs, wind breaks or gazebos?
A. Fold-up chairs are permissible but after dark when the arenas are at their busiest, we request that they are removed. Wind shields or gazebos cannot be brought into the festival arena.
Q. Can I park my car next to my tent or caravan?
A. Not directly next to, but car parking is very close to campsites.
Q. Can I put a tent next to my friend's caravan/campervan?
Q. Can my friends keep a space for my car and tent next to theirs?
A. No, you must meet up off site and arrive together.
Q. Can I place an awning at the side of my caravan/campervan?
A. Campervan and caravan pitches are 5 metres wide and allow for a campervan/caravans up to 3m in width to be sited in the centre of that space. This is to ensure that everyone is comfortably sited and have sufficient space between each neighbour. If your awning takes your overall accommodation width much over 3m, and to be fair to all campsite occupants, then you should buy a second pass unless you are sited next to friends and they are happy for you to encroach on that space with your awning.
Q. Can I sleep in my van / car?
A. No, only in designated campervans.
Q. Are there any restrictions on tent size?
A. No but please try to be sensible and fair to others.
Q. Are there shower and toilet facilities (including disabled facilities) on the camp site?
A. There are toilets throughout the site. We have just been advised that the existing shower block will be out of service this year but we are taking steps to find alternatives; we can't guarantee showers but it is likely.
Q. Can I have a barbeque or fire at the camp site?
A. BBQ's are allowed but must be off the ground. Flat throwaway BBQ's or any type of open fire are not allowed.
Q. Are there any electrical hook-ups and water supplies on the campsite?
A. There are fresh water standpipes at regular distances around the campsite and water butts for fire fighting.
There are currently no electrical hook-ups.
Q. Are we likely to be kept awake all night in the campsite by noisy revellers?
A. We have been 'advised' by the council that local people WILL complain about any excess noise at night. There are designated Quiet Zones in our campsites, but that does not mean there are noisy zones! We would request that noise is kept to a minimum throughout the campsites. Naturally many people will be enjoying a late night drink with friends - so will we! - but please, no shouting, shrieking or rowdy behaviour. We cannot allow any amplified music after 12.30am, and none at all in the Quiet Zones. Campsites will be patrolled by security officers and if they ask you to be quieter please comply with their request; it's for a very good reason.
Q. Is Glamping available?
A. Yes - see A New Day Festival website
Q. We are travelling a long way - can we arrive and camp up on Thursday?
A. No, we do not take possession of the venue until Friday 8am, which is when we are allowed to open the campsite. There are many private campsites in Kent where you can pitch up on the Thursday. See https://www.lovecamping.co.uk/campsites/south-east/kent
Q. Can we camp without actually attending the festival?
A. No, the campsite is for festival ticket holders only. Access to campsite is not possible without a festival ticket.
Q. I've had a bad experience at other festivals with insufficient or unclean toilets. Are your facilities any better?
A. Oh yes.. We have plenty of toilets that are cleaned and serviced constantly throughout the weekend and topped up with soft toilet paper.
Q. Is there a cash machine on site so I can withdraw cash?
A. Probably not but we continue to review the situation.
Q. Are children welcome?
A. Yes, of course! There's a designated Kidzone, a sci-fi characters and plenty of activities for kids. It's great for the whole family! Children under 10 are admitted FREE. Children under 16 must be accompanied by a ticket-holding adult.
Q. I'd like to perform at A New Day Festival. Who do I contact?
A. email firstname.lastname@example.org
Q. I would like to advertise in the Program. Who do I contact?
A. email email@example.com
Q. I would like to have a trading stall. Who do I contact?
A. email firstname.lastname@example.org
Q. I would like to be a steward. Who do I contact?
A. email email@example.com
Q. I would like to talk about sponsorship. Who do I contact?
A. email firstname.lastname@example.org
Q. Do I need to bring ID?
A. If you are lucky enough to look under 25 you must bring ID for purchase or consumption of alcohol
Q. I can't find the answer to my query. Who do I contact?
A. Please send your query to email@example.com
Q. Are there any concessions for the disabled?
A. We have had to review our policy, so please read carefully. A person requiring a carer must be in possession of higher rate DLA or enhanced rate PIP with a care component. Just having a Blue Badge will not qualify for carer concession. Disabled people with a clear need for a carer can buy a ticket with carer option on the ticket page.
Q. Are there any disabled parking and disabled camping facilities?
A. For those that are not camping there is a disabled parking area adjacent to the festival entrance. On arrival please let the stewards know that you are disabled and they will direct you to the parking area. Disabled parking & camping is STRICTLY for Blue Badge holders. Any vehicle in disabled area without a blue badge will be removed!
If you are camping, there is a separate disabled parking and camping area adjacent to the exit of the campsite. There are also disabled toilets in this area.
Q. How accessible is the site for the disabled?
A. Almost all the site has good disabled access. However, there are several steep gradients - especially in front of the main stage - and there are no tracking mats provided for the pathways, should it rain. We advise that guests in standard self-propelled wheelchairs may not find the site very straightforward. We recommend the use of Free-Wheel adaptors or, if you prefer, the rental of motorised scooters via Shopmobility at Whitefriars Canterbury (2nd Floor Car Park - They validate parking too!). Scooters should be booked in advance by calling 01227 459889
Disabled toilet facilities are available for the festival and disabled campers will be situated close to disabled toilets on the campsite.
Q. Can I charge my disability scooter during the festival?
A. Scooters can be charged next to the disabled viewing platform during the day. We are looking into the possibility of overnight charging facilities but can’t promise anything just yet.