My card details are no longer valid, how do i get a refund?
If you've had your card replaced since being granted a refund then not to worry as your refund will still go back to the linked account as normal.
Do I get notified?
You'll receive an automated email to confirm that the refund has been processed. This will be sent to the email address held on the order at the time.
I've requested to cancel my ticket order during the cancellation period but now I want to keep my ticket, can i withdraw my request?
Once you have requested a refund we're unable to reverse this. However, you can re-purchase the tickets if they're still available. If they have moved to the next release then the escalated price will need to be paid.
Can I apply for a refund outside of the cooling off period?
The cooling off is strictly limited to 72 hours so we're unable to extend this under any circumstances. We will check your reasons for needing a refund and whether you have refund protection in place to cover this.
How long will it take for refund requests to be processed?
Customers can request a refund either by phone, email or live chat. Please note that there may be a slight delay as these can only be actioned during office opening hours.