Latest Hotel and Apartment Reviews

We're always keen to hear about your hotel experiences... here are the latest reviews added by visitors to Skiddle! Why not add your own review and contribute to the community...

NOBLEO Accordia

NOBLEO Accordia

The Brass Building Aberdeen Square, Aberdeen Avenue, Cambridge

Review of NOBLEO Accordia

BEWARE! I booked 3 nights via booking.com and gave my visa card details for reservation. I arrived too late for the check-in (after 10 pm) and, the next morning, Nobleo:
- unilaterally cancelled my booking for the 3 nights and cashed in the payment for those 3 nights
- refused to let me stay for the 2nd and 3rd night 2, whereas they were not fully booked.
- refused to refund me those 2 nights, until I made it clear that I would reveal those practices and take all the actions necessary to put an end to them.

They kept on saying, this is normal practice, so beware!

Note that they only have 1 mobile phone number to be reached on and it has been picked up 5 times out of 19 attempts. I was told their day start at 10 am and they’re not available prior to that.

Note also that nowhere is it written that Nobleo are allowed to cancel the booking for late show. As a matter of fact, the Nobleo Ts&Cs state “Nobleo reserve the right to cancel bookings in rare and exceptional circumstances. In such a case, Nobleo will make all reasonable effort to offer a suitable alternative”.

Well, they had rooms available, and refused to let me spend my 2nd and 3rd night in there, and I had to quickly find another place to sleep.

A note in the booking.com website states that Nobleo can charge the full amount of the booking in the event of no show. But that does not give them the right to cancel 3 nights, just because of lateness on the first night and to cash in all the money for those 3 nights.

The first staff member I got to speak to, laughed at me explaining I wouldn’t get my money back and hung up on me. Then I spoke to the director, Hans Grunert who was incredibly rude and yelled at me when I suggested that his posture was not commercially wise and told him I would take action (which he took as a threat, as opposed to a promise). After finally accepting to refund me for Day 2 and Day 3, he said that he would never let me stay a night in at Nobleo and if he saw my name on the systems, I would be ignored.

I spend a 1/3 of my time in hotels (for work) and this is my first ever negative review as I usually can raise any concerns with the staff, but I regard Nobleo’s practices as dishonest and predatory. I have reported Nobleo & Mr Grunert to the relevant regulators so hopefully, in a few months, no one will have to worry about their practices.

To finish on a positive note, the Booking.com customer service have been wonderful and extremely supportive in ringing Nobleo and they even paid me 50 pounds for the embarrassment, though they were not responsible for the trouble.

The personnel of the emergency hotel I stayed at was wonderful too. They witnessed my dealings with Nobleo and did their very best to find me a room for Day 2 and Day 3… and Cambridge is a lovely place.

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The New Huddersfield Hotel

The New Huddersfield Hotel

35 47, Kirkgate, Huddersfield

Review of The New Huddersfield Hotel

Overall rating: 1.5  


Very disappointed in this hotel. Problems started at check-in when the receptionist could not locate my booking simply because my surname and first name had been transposed in the booking - the hotel owner had to be called to point this out to the receptionist. On the first night at around 9pm somebody used a master key to open the door to my room - as soon as they opened the door they realised that I was in the room - they just shut the door with no apology. I went downstairs to ask what was happening - a different receptionist said that her colleague was showing a customer round -and that she'd seen the incident on cctv. However, her colleague subsequently denied opening the door.
It was so hot in the room and there is no air con or even a fan, therefore I had to keep the window open. I the first night the night club at the corner opposite the hotel played loud music and had noisy customers outside until 3.30am. Then Huddersfield's answer to Big Ben at a nearby church started ringing every 15 min. So I didn't sleep at all on the first night. On the second day I'd been out all day and came back in the evening. I couldn't get access to my floor with my key card. So walked back downstairs to change the key card (no working lift in this hotel) - there was nobody staffing the reception area nor the back office - after ringing the reception bell for about five minutes, I decided to try the hotel phone number - eventually, the receptionist came in through a back door - she had been helping out in the pub next door - so the hotel was completely unattended. She asked "do you want to check in?" (had completely forgotten that I only checked in the day before).
Finally, it seemed like the combination on my suitcase lock had been changed while I was out of the room - I always lock it and set different random numbers - when I went to open the case the combination was set at "777".

I talked to Paul, the owner, and he said he will sort this out for me and send me an email - nothing received so far - after 9 days.

Cleanliness Service Comfort Value Location
     

Would you recommended: No

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Grosvenor Apartments - PoshPads

Grosvenor Apartments - PoshPads

25 GROSVENOR ROAD, SOUTHPORT

Review of Grosvenor Apartments - PoshPads

Overall rating: 1  

Poor

Cleanliness Service Comfort Value Location
     

Would you recommended: No

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Prime Lodge

Prime Lodge

NECHELLS PARKWAY, BIRMINGHAM

Review of Prime Lodge

My Husband and 2 sons booked in here as they were returning from the FA Cup Final and wanted to relax overnight before their Journey back home. OMG what a mistake (my fault for not reading the reviews as was in a rush and the website we booked it through only had a couple of reviews). They had to pay upfront for 2 rooms in cash and were not given a receipt, even when my husband requested one. The rooms were absolutely disgusting, they stuck it out for 2 hours until they saw the "Bugs" of different varieties. Fleas were jumping on my hubbies legs and the pillow cases were "alive". By 2:20am they were at the end of their tether and decided to set off home. Arriving back home at 4:50am they stripped and showered then showered again. Please do not book in to this hell hole no matter how close it is to the city centre, you would be safer and cleaner sleeping on a park bench.

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Palm House - Bed and Breakfast

Palm House - Bed and Breakfast

8, Columbine Road, Ely

Review of Palm House - Bed and Breakfast

Overall rating: 5  

Fab and great host, recommend all to enjoy

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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Salisbury House Hotel

Salisbury House Hotel

14 Billetfield, Taunton

Review of Salisbury House Hotel

Overall rating: 5  

Fantastic location, modern and friendly. Would thoroughly recommend.

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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Inglewood Hotel

Inglewood Hotel

18, Holmfield Road, Blackpool

Review of Inglewood Hotel

Overall rating: 5  

Fantastic stay at The Inglewood. Clean and Friendly with Great Breakfast!

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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violation http://co

Overall rating: 1.5  

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Cleanliness Service Comfort Value Location
     

Would you recommended: No

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Kenwood Guest House

Kenwood Guest House

14 STOKE ROAD, STOKE-ON-TRENT

Review of Kenwood Guest House

Overall rating: 5  

Can't fault this wonderful guesthouse. Stunning Victorian property, beautifully decorated and furnished. Relaxing and peaceful stay. Very clean and comfy rooms, slept well in lovely bed linen. Homemade biscuits a nice homely touch. Breakfast was plentiful, local, came out piping hot and all served on local pottery! A good base to visit all the pottery factories.

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Would you recommended: Yes

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Cumbria Grand Hotel - Lake District

Cumbria Grand Hotel - Lake District

Lindale Road, Grange Over Sands

Review of Cumbria Grand Hotel - Lake District

Overall rating: 2  

Extremely dissapointed to say the least on arrival, given the name and outset of the building there was nothing GRAND about this hotel! Extremely poor decor Very run down old fashioned and smelled old and fustie, the bed was comfortable and room was clean enough, breakfast was pleasant. Will not be returning.

Cleanliness Service Comfort Value Location
     

Would you recommended: No

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Kenwood Guest House

Kenwood Guest House

14 STOKE ROAD, STOKE-ON-TRENT

Review of Kenwood Guest House

Overall rating: 5  

What a fantastic place! Extremely clean, exceptionally friendly, wonderful breakfast and location ideal for Alton Towers. We'll be back!

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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Ramada Encore Birmingham NEC/ Airport

Ramada Encore Birmingham NEC/ Airport

Bickenhill Lane, Birmingham

Review of Ramada Encore Birmingham NEC/ Airport

Overall rating: 3  

First time stay at this hotel and will probably be the last as there are other hotel's in the area which are better for the same price. We were put into a first floor room at the back of the hotel which was near to a very busy road.It was noisy for most of the night and especially early morning You probably wouldn't notice the noise as much if you were used to city traffic.As for the hotel itself, the room was ok for a 1 night stay. Not to sure a laminate floor is a good idea .The bed was a bit hard to sleep on, the bathroom was a bit better than most airport hotels and there was a double settee and a desk with a chair in the room. We didn't eat or drink at this hotel so can't comment.Overall , it's an ok airport hotel and the only reason I wouldn't stay here again is the traffic noise issue.

Cleanliness Service Comfort Value Location
     

Would you recommended: No

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Inverness City Suites

Inverness City Suites

2-7 High Street, Inverness

Review of Inverness City Suites

Overall rating: 5  

Fantastic location and great apartments!

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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Macdonald Pittodrie House Hotel

Macdonald Pittodrie House Hotel

Chapel of Garioch Inverurie, Aberdeen

Review of Macdonald Pittodrie House Hotel

Very poor cold poor management not had very good weekend

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Victoria Hotel

Victoria Hotel

Belgrave Road, Torquay

Review of Victoria Hotel

Overall rating: 5  

A wonderful Hotel with excellent facilities and very helpful staff! The food is fabulous with a great range to suit all tastes. I've been to this hotel many times and will continue to stay here whenever I visit Torquay.

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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County Hotel

County Hotel

9 Botchergate, Carlisle

PARKING RIP OFF - Review of County Hotel, See you in court cowboys.

Overall rating: 1  

While in pursuit of accommodation at the County Hotel. My aim to secure two rooms for myself and my work colleague were unsuccessful. After waiting at reception to enquirer, the receptionist informed me that no vacancy?s existed for that night.

I returned to my car and called other hotels in the area to secure accommodation, we never left the car unattended at any time. We then left car park and proceeded to the alternate hotel. Why a hotel chain would then claim 100 parking charge is beyond me, as guests at the hotel do not pay parking and my intention was to be a guest that evening.

Being in the hotel car park for genuine reasons and not looking to park unlawfully

Cleanliness Service Comfort Value Location
     

Would you recommended: No

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The Wellington Hotel

The Wellington Hotel

Gloucester Road, Bristol

Review of The Wellington Hotel

Overall rating: 5  

Great experience will stay again

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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The Walnuts Country House

The Walnuts Country House

101 FRIDAY STREET West Row, MILDENHALL

Review of The Walnuts Country House

Overall rating: 5  

Amazing place with the best hosts I have ever had

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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The Ferryman Inn

The Ferryman Inn

BABLOCK HYTHE Northmoor, WITNEY

Review of The Ferryman Inn

Overall rating: 1  

Went to the ferryman for New Years eve. Big mistake. Lovely location by the Thames, but the place was filthy. Left early . Yuk

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Would you recommended: No

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Trinity Hotel

Trinity Hotel

309 - 323 Hedon Road, Hull

Review of Trinity Hotel

Great value good location really friendly help ful staff Savannah, accommodates dogs with small security deposit . This hotel is located on the busy gateway to hull :-)

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Balcony House Guest House

Balcony House Guest House

82 SHAP ROAD, KENDAL

Review of Balcony House Guest House

Overall rating: 5  

Fantastic

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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SoBo Guest House

SoBo Guest House

10 SEAFIELD ROAD, HOVE

Review of SoBo Guest House

Overall rating: 1  

Don't be fooled by this photograph, this place is a dark dirty hovel. Apparently its a hostel with people coming and going all night. The 'free' breakfast was very basic and had to be carried out into the street to be delivered to our 'room'. After only a few hours sleep I was relieved to get home and wash away the smells of the place! 100 for 1 night - Its more like a doss house than a hotel Not recommended

Cleanliness Service Comfort Value Location
     

Would you recommended: No

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Macdonald Old England  Hotel & Spa

Macdonald Old England Hotel & Spa

Church Street, Bowness-on-Windermere

Don't book the suite...

Overall rating: 4  

Mixed feelings about this hotel. On the face of it, it's a large, decent enough hotel in Bowness on Windermere. We booked 10 rooms of various styles, all of which were nice enough.

However we couldn't tell the difference between an executive suite and the double room, apart from the price. There was also much confusion about breakfast, and although when arriving at breakfast your name is checked off a list to give the impression it was included, it turns out it wasn't at 20 a pop, which is an expensive sausage, and there's much better / value food within walking distance.

This and a couple of other issues were brought up with the hotel who frankly don't seem to care both at checkout and when we discussed on the phone afterwards.

It's by no means a bad hotel, however it's a hotel which is happy to make as much money as possible from foreign tourists who are willing to spend a quick book. There is far better service in the area, so if you are looking for service that excels then do have a look around (The Beech Hill is nice)

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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The Ferryman Inn

The Ferryman Inn

BABLOCK HYTHE Northmoor, WITNEY

Review of The Ferryman Inn

Overall rating: 4  

partner and i booked a room lovely peaceful , staff and owner very welcoming would def come again (booked for new years eve 2014 )

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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Mercure Dunkenhalgh Hotel & Spa

Mercure Dunkenhalgh Hotel & Spa

Blackburn Road Clayton le Moors, Blackburn

Review of Mercure Dunkenhalgh Hotel & Spa

Overall rating: 5  

My wife and I stayed here Saturday night 08/11/2014 extremely well looked after, all staff were friendly, polite and courteous. Would reccomend to all and will be returning.

Cleanliness Service Comfort Value Location
     

Would you recommended: Yes

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