When you purchase tickets, the full face value of the ticket is shown. This price is set by the event promoter and in most cases we pay this full amount to the promoter without any deductions. In some circumstances, we may offer an 'all inclusive' price, with no booking fees and deduct our charges from the face value before paying the balance to the event promoter.

A booking fee is added per ticket. This is the margin that Skiddle take to cover the cost of providing the secure ticketing service. This covers debit/credit card processing fees, VAT, customer services, call handling, account management, our secure server costs and profit. We try to keep these costs to an absolute minimum. In some circumstances, a portion of this booking fee may also be paid to the event promoter.

Delivery fees cover the delivery of your order, either through the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. We keep these costs as low as possible and cover the costs we pay in delivering the order or providing technology such as barcode scanners at the venue.

Ticket price guarantee details

If you spot a ticket on sale cheaper elsewhere after you've purchased from us, we'll refund the difference you'd paid.

You need to contact us with your order number within 7 days of your purchase, stating the lower booking fee that you've seen. The booking fee you've seen elsewhere must be for identical tickets (Face Value must be the same), for the same event and must be from an authorised official outlet. We cannot refund delivery costs as these may vary between outlets due to the costs we incur.

Ticket Types

Fast track your way into the event with our new RapidScan™ tickets. We'll email you a link to your tickets which contain a unique barcode. Print them at home or work, then bring the tickets to the event where they will be scanned to allow rapid entry.

You will be emailed a confirmation of your order. At the event your name will be checked against a list and allowed to enter. You don't need to print anything beforehand, however you must show the debit/credit card at the door and all members of your group must enter at the same time.

Your tickets will be posted to you by Secure Delivery. You will be sent a tracking number once your order is dispatched. Someone will need to sign for the delivery, which will be made within 1-5 days of the dispatch notice. Remember, we can only dispatch tickets once we receive them in stock, which is usually around 2 weeks before the event. The latest you will receive your posted tickets is 48 hours before the event.

Your tickets will be posted to you by Royal Mail International Delivery. You will be sent a tracking number once your order is dispatched. Someone will need to sign for the delivery. Please note, international delivery may not be available to all countries. If we cannot deliver to your address we will contact you to arrange collection from the event box office.

What fees are payable?

Ticket Types